Sep 2022 – Oct 2025 · 3 yrs 1 mo · Bengaluru, Karnataka, India

• Built a high-scale user authentication micro-service from the monolithic Lending KYC system, catering to 100M users and handling 83M daily service requests. Integrated DynamoDB for low-latency login workflows and implemented CQRS, reducing key API latency by 45%.
• Enabled Redis caching, added secure credential flows, cookie-based auth, and other security enhancements for robust user protection.
• Designed and developed a microservice called PCA (Post Call Analytics) from scratch to automate script adherence and quality checks for customer calls. Leveraged Azure Batch Speech-to-Text and Azure OpenAI for real-time transcript processing and semantic analysis. The system now processes over 3 lakh calls per day, significantly improving accuracy and reducing manual QA efforts from a large team to just 1-2 members.
• Designed and deployed Classify-AI, an AI-powered review analyser that reduced manual task effort for the customer team from 5 hours to under 5 minutes per task.
• Conceptualised and implemented a robust Electron micro-service for regulatory adherence, which reduced potential compliance violations by 70% and decreased audit preparation time.
• Designed and Implemented Risk Governance Portal streamlining monitoring and tracking of all changes related to credit decisions.Implemented auto creation of test cases using plugin, significantly reducing manual effort by 70%.

Jul 2021 – Sep 2022 · 1 yr 2 mos · Gurugram, Haryana, India

• Designed & developed Activity Manager module that enables managers to assign multiple tasks &customer calling data (matchmaking basis location etc.) to their reporters along with tracking current activity status capabilities.
• Automated the unattended lead allocation & re-allocation process basis certain events like attendance, offline hours etc. which resulted in better lead allocations (~30%) and faster actions (multiple hours to under 30 min).
• Integrated RabbitMQ for inter-micro-service communications.
• Onboarded promoter hierarchy onto airtel work resulting in new customer acquisition for the prepaid lob & smoother customer experience.
• Worked on revamping existing code & adding new capabilities in the system e.g., highlighting imp tasks, D2C Integrations etc.

Jul 2019 – Jun 2021 · 1 yr 11 mos

• Integrated concur (Travel & Expense Management Service) with the Expense management system using Rest APis.
• Developed GP module which uploads the data to a third-party system e.g. Great Plain.
• Developed PPM module which gives users the control to set limits for Expense amounts in the system.

Jan 2019 – Jul 2019 · 6 mos

• Web scrap different financial websites using Selenium and Beautiful soup for extracting data and downloading files daily.
• Massaging data in downloaded files using C# and Python and loading into database & Show data in the dashboard for Business analysis.