Gautam Jha

Project Manager

Noida, Uttar Pradesh, India14 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 11 years in customer operations management
Expert in team and resource management
Proven track record in process improvement

Stackforce AI infers this person is a seasoned manager in customer operations and resource management within the tech industry.

Contact

Skills

Core Skills

Project ManagementResource ManagementCustomer OperationsTeam Management

Other Skills

Client Relationship ManagementCustomer Relationship Management (CRM)Microsoft ExcelMicrosoft OutlookMicrosoft PowerPointPerformance ManagementProcess ImprovementTraining

About

Experience

Tech mahindra

2 roles

Manager

Promoted

Sep 2022 – Present · 3 yrs 6 mos

Currently working as a Project Manager - Resource Management Group.
I have been a part of Talent Acquisition Group - Centre of Excellence. Program Managed the major enhancement in Applicant Tracking System.

Team ManagementProcess ImprovementPerformance ManagementProject ManagementResource Management

Associate Manager

Sep 2019 – Aug 2022 · 2 yrs 11 mos

I have managed Customer Business for Flipkart Internet Pvt Ltd as an Assistant Operation Manager.
Business driven skills enabled me to manage the resources of 250+ Customer representative.
Managing the subtle line of keeping the internal resource productive, inline to Business needs and driving Client driven KPI's such as CSAT, Excellent call quality and other metrics.
Good at people to people connect and have good interpersonal skills, communication skills, technical skills.
Overall 11+ years of handling Customer operations for esteemed clients on E-commerce, Food delivery platform, DTH, Job portals.

Customer Relationship Management (CRM)Team ManagementPerformance ManagementCustomer OperationsResource Management