Shrshti Makrani

Indore8 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 8 years of experience in BPO operations.
Proven track record in team leadership and process improvement.
Expert in enhancing customer satisfaction and retention.

Stackforce AI infers this person is a BPO Operations Manager with strong leadership and process optimization skills.

Contact

Skills

Core Skills

Operations ManagementTeam Leadership

Other Skills

BPO servicesNPS improvementclient collaborationcost managementcustomer satisfactionemployee trainingprocess improvementsquality assurancequality standards

About

Dynamic Operations Manager with over 8 of experience in the BPO industry. Proven track…

Experience

Taskus

3 roles

Operations Manager

Promoted

Jul 2024 – Present · 1 yr 8 mos · Indore, Madhya Pradesh, India

Lead a team of 5 professionals in delivering exceptional BPO services across multiple accounts.Implemented process improvements that reduced operational costs by [percentage] and increased service quality.Collaborated with clients to understand their needs and tailored solutions that enhanced satisfaction and retention.

BPO servicesprocess improvementsclient collaborationOperations ManagementTeam Leadership

Team Leader

Promoted

Apr 2022 – Present · 3 yrs 11 mos · Indore, Madhya Pradesh, India

Oversaw daily operations and ensured adherence to quality standards, resulting in improved NPS score.Trained and mentored new employees, fostering a culture of continuous improvement and accountability.Analyzed performance metrics to identify areas for operational enhancement.

quality standardsNPS improvementemployee trainingTeam LeadershipOperations Management