Dec 2022 – Dec 2024 · 2 yrs

• Leading Technology solutions for Private banking customers across APAC, EMEA and NAM regions for payments and lending along with solutions for Operations as well as bankers team serving the Private bank customers. Responsible for Roadmap, Demand Supply/capacity management, Design & delivery management, DevOps& CICD, Automation, People management, Building highly skilled global team, vendor management, Technology upgrades, NextGen Architecture, Asset management, Talent management, Product performance management through customer feedback and proactive monitoring, stakeholder management and partnership with business for delivering the best in class Digital experience for Customer and colleagues.

Jun 2021 – Dec 2022 · 1 yr 6 mos

• Strengthened the existing API platform to support federated model of API development. This included building the foundation and process framework to support Organization strategy of growth for Private banking and Wealth Management.  Built the SDLC model along with implementation of API governance, Architecture Review board, Design and Dev governance, unified release management practices, Production monitoring systems for speed and quality of APIs being delivered on platform.
• Building cloud native API stack for GCT while helping simplifying partnership journeys. Designing the NextGen Architecture for API development for omnichannel development for all regions across customer segments. Responsible for building Digital Consumer Technology Engineering teams in Pune.
• Within a year, 2x partnership ramp-up, 4x engineering team ramp-up which has helped accelerate the delivery roadmaps for our client.

Jun 2017 – May 2021 · 3 yrs 11 mos · India

• Responsible for roadmap, technology foundation and process framework to support Organisation strategy of growth for Digital Payments and Debit cards
• Design and Development on Customer and colleague platform which includes Barclays App which is Award winning platform as well as MyBarclays which is Barclays UK online banking portal.
• End to end ownership of portfolio which includes People/capacity, Product for all customer segments (Best Technology solution), Performance of the feature which includes footprints and commercial success of the product and Processes to use people effectively for Product delivery and success.
• Responsible for Total Application Management which includes technology upgrades, quality, security, performance of the tech assets along with optimized use of the infrastructure and upgrade in Infrastructure. Responsible for moving product to commercial cloud platform to improve turn-around time and reduce upfront costs for rapid application prototyping and development of new features.
• Developed teams across geographies and multiple levels with various skills through talent recruitment and re-alignment & mentoring.
• Have proactively Identified & fixed inefficiencies in systems, product as well as process to help immediate cost savings like reducing fraud losses, reducing helpdesk calls and automation/digitization of every possible journey with improved customer experience for better adoption of channels.
• Defined and implemented framework for ways of working which helped improved transparency on Demand & Capacity, Work backlog and Roadmap and delivery execution.

May 2015 – Apr 2017 · 1 yr 11 mos · Pune, Maharashtra, India

• As Hand-on Technologist delivered various key project like Statements and Transactions, all type of Payments along with International Payments with run time currency conversion rates, Notifications, Card Servicing, Account Servicing, Customer servicing, Account opening, Collections and many more features for Online banking for Barclays UK within short span. This involved designing solutions, delivering using global team and collaboration with all component teams to make feature live for customers.
• The legacy features were converted into thought through decoupled mini-applications which are easy to maintain, can be deployed as independent module and reuse capability.Such decoupled and reusable Features delivered were utilized in multiple channels successfully like Notifications, servicing, Collections, web chat , etc.
• Led the Structural Reform program for Online banking separating Legal entities for the bank globally which was delivered flawlessly and ahead of regulation for Bank amongst the competitors
• Led the project to successfully set up the offshore delivery centre responsible for majority of delivery with ownership from Pune team.
• Some Key deliveries are – Open Banking Strategic Aggregation Payments and Beneficiaries, Confirmation of Payee, Travel Wallet, Apple Pay , Contactless Payments and range of Regulatory features for Payments and Debit cards making Barclays to be first one to align to Regulation in the industry far in advance of the regulatory date.

Mar 2013 – Apr 2015 · 2 yrs 1 mo · Pune, Maharashtra, India

• Key Role in moving Struts based legacy applications to Spring Angular framework for all key features of Online banking website like International Payments, Bulk Payments, Cards, Customer and account Servicing, etc.
• Successfully designed and developed appropriate Architectural solution for complex program Collections which needed the data fetching and updates between large legacy systems for different type of loans like Mortgage, Credit cards and Personal or business Loans and Payments processing using Ogone and EPDQ systems/processors along with reconciliation process automation
• Another key Architecture solution was designed & delivered for 7 years transactions history for Online banking which resulted in huge cost saving and customer satisfaction
• CX transformation of Online banking was another major program which was led in terms of design and delivery.
• Strong customer relationship building skills demonstrated by being an effective Tech Lead/delivery Manager resulting in successful project implementations and winning customer’s confidence.
• Proven expertise on all phases of Software Development Life Cycle- requirement analysis, planning, design, coding, code review, unit testing, integration testing, deployment, and business sign off, lessons learned, formal project closure.

Jul 2006 – Mar 2013 · 6 yrs 8 mos · Pune, Maharashtra, India

Jun 2005 – Jan 2006 · 7 mos · Pune, Maharashtra, India

Aug 2004 – Jun 2005 · 10 mos · Pune, Maharashtra, India