Aug 2025 – Jan 2026 · 5 mos · Gurgaon · On-site

• In my role as a Senior Associate – Sales CRM at Realty Smartz Pvt Ltd, I am responsible for managing end-to-end CRM operations and supporting the sales team throughout the customer lifecycle. My work includes lead allocation, monitoring lead movement, tracking follow-ups, and ensuring accurate status updates until closure. I closely coordinate with sales managers, channel partners, and the marketing team to maintain smooth communication and improve lead conversion efficiency. I also handle client coordination, site visit scheduling, booking assistance, and documentation support, ensuring a seamless experience for customers. Additionally, I maintain detailed sales reports, dashboards, and data records to support decision-making and performance tracking. This role has strengthened my skills in CRM management, client handling, cross-functional coordination, and real estate sales operations.

Jul 2025 – Sep 2025 · 2 mos · Gurgaon · On-site

• During my internship as a Business Development Intern at Hargun Infra, I gained practical exposure to real estate sales and business development processes. I actively supported the sales team in lead generation, initial client interaction, and follow-up coordination. My responsibilities included conducting market research to identify potential customers, maintaining lead data, and assisting in site visit scheduling. I regularly interacted with clients to understand their requirements, address basic queries, and provide project-related information. This experience helped me develop strong communication skills, an understanding of customer needs, and hands-on knowledge of real estate sales workflows and business development strategies.

May 2025 – Jul 2025 · 2 mos · Gurugram · On-site

• As a Business Development Intern at Big Assets Infra, I was involved in generating and qualifying leads while assisting senior sales professionals in pitching real estate projects to prospective clients. I handled client follow-ups, coordinated site visits, and ensured regular updates in the CRM system to maintain accurate sales records. I also supported the preparation of basic sales reports and assisted in tracking customer responses and feedback. Through continuous interaction with clients and the sales team, I gained valuable experience in customer engagement, lead management, and sales coordination. This role played a key part in strengthening my understanding of real estate sales dynamics and improving my interpersonal and negotiation skills.