Kanish Manuja

Software Engineer

Seattle, Washington, United States11 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led AI feature development for Twilio's Flex platform.
Re-architected systems at Amazon for improved performance.
Migrated legacy CRM systems to modern web solutions.

Stackforce AI infers this person is a SaaS-focused Software Engineer with expertise in AI and systems architecture.

Contact

kmanuja@twilio.com LinkedIn

Skills

Core Skills

Artificial Intelligence (ai)Systems DesignTechnical Leadership

Other Skills

.NET FrameworkC++CommunicationHTML 5HadoopJavaScriptLinuxMachine LearningMap ReduceMatlabPHPPhotoshopPythonSQLSystem Architecture

About

Experienced Software Engineer with a demonstrated history of working in the computer software industry. Strong engineering professional skilled in Python (Programming Language), PHP, C++, .NET Framework, and Machine Learning.

Experience

Twilio

Principal Software Engineer – Conversational AI (LLM/MLOps)

Nov 2021 – Present · 4 yrs 4 mos

Led the design and development of Flex's flagship AI features—Next Best Response, Agent Assist, and Flex Copilot—driving real-time AI-powered agent assistance at scale. Owned architecture and execution across Twilio, integrating LLMs, real-time inference, and conversation intelligence to elevate agent productivity and customer experience. Partnered cross-functionally to deliver enterprise-grade AI systems from concept to production. Patents pending in MultiAgent Orchestration and AI.

Systems DesignTechnical LeadershipSystem ArchitectureArtificial Intelligence (AI)Communication

Amazon

Software Engineering Tech Lead

Jun 2020 – Nov 2021 · 1 yr 5 mos · Greater Seattle Area

Actively involved in product, technical architecture, strategic and leadership planning decisions for the group to build.
Improving system quality by identifying issues and common patterns, and developing standard operating procedures
Enhancing applications by identifying opportunities for improvement, making recommendations and designing and implementing end to end systems.
Attended business partner meetings to help troubleshoot technical problems
Currently, leading a team of engineers to re-architect event driven aggregator systems to use server-less orchestration services.
Conceptualized a central library for Infrastructure as code for CI/CD pipeline, event listeners, network links, etc.
Conceptualized a feature to detect and restart non-responsive bolt processes in Apache storm cluster.
Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions long term strategy for the service.

Systems DesignTechnical LeadershipSystem ArchitectureCommunication

Microsoft

Software Engineer

Jul 2018 – Jun 2020 · 1 yr 11 mos · Redmond, Washington

Systems DesignSystem ArchitectureCommunication

Epic

Software Developer

Oct 2014 – Jul 2018 · 3 yrs 9 mos · Madison, Wisconsin Area

Web Migrate CRM
· Migrated CRM application written in VB6 to web using .NET framework with NoSQL DB under the MVVM pattern
· Redesigned front end logic to be asynchronous instead of the previously used synchronous paradigm
Geolocation in Provider Finder
· Enabled sorting and searching for doctors based on distance from the patient’s address
· Integrated with generic Geolocation Vendor to fetch coordinates. Used Haversine formulae to calculate the distance.

Systems DesignSystem ArchitectureArtificial Intelligence (AI)Communication

Ahoy telecom creations llp

Intern

May 2012 – Jul 2012 · 2 mos

Scalable Collaborative Filtering for Recommender Systems
· Wrote a scalable recommender system using Map Reduce framework on Hadoop
· Used MinHash and Matrix Factorization with parallel A.L.S. to generate recommendations

Communication