Jun 2020 – Jul 2025 · 5 yrs 1 mo · Bengaluru, Karnataka, India

• Operating expert in food and grocery tech - Delivered efficiency and scale across multiple areas of food and instant grocery delivery
• Business strategy and implementation roadmap for Prosus food/ grocery portfolio companies globally
• Implementation of best practices, product and process enhancements for India portfolio
• Investments: Operations diligence for South Asia investments deals covering social commerce, food-tech, food D2C, grocery and cloud restaurants

Aug 2019 – May 2020 · 9 mos · Bengaluru Area, India · On-site

Dec 2016 – Jun 2019 · 2 yrs 6 mos · Bengaluru, Karnataka, India

• A FMCG healthy foods start-up, building to enable India to snack healthy at workplace and beyond. Built reach to 400+ stores in Bangalore across retail & institutions.
• Executed five business model attempts over the journey, added co-founders, built team and raised capital from marquee angels
• Built an innovative approach to consumer feedbacks sourcing with tech for 5x faster product iterations, and ran a completely tech enabled sales force

Feb 2016 – Sep 2016 · 7 mos · Bengaluru Area, India

• Built category ground up: Defined value proposition, built team, setup supply, visual merchandising, category marketing
• Revenues of 20% that of horizontal marketplaces in 5 months, with ASP of 1.8x

Sep 2015 – Feb 2016 · 5 mos · Bengaluru Area, India

• Established an effective inventory replenishment process for the critical, complex and nearly broken setup, covering across all product categories
• Highly flexible setup with standardized and significantly improved analytics
• Built tech product with intensive problem solving to cover for all users: Further automated & de-centralized use with each category team
• Impact: Elimination of email interactions/ follow-ups with hundreds of channel partners every week; improved PO raising TAT from 10 days --> 1 day; Annual revenue impact of 80 cr expected, with proof of concept done over 2 months.
• Catalog health improvement:
• Drove rationalization of brand portfolio with de-listing of large portfolio of 'non-value adding' brands
• Established selection quality framework to track and manage catalog health: Covering design options, inventory and brand portfolio

Jan 2014 – Aug 2015 · 1 yr 7 mos · Bengaluru Area, India

• Currently working on building effective online shopping experience for customers:
• Customer behavior & interaction with online portal,
• Effective portal layout, improved quality & relevance of content on the portal: For building customer loyalty, right perception & end conversion
• Manage initiated other key projects relating to business & strategy, including
• Identify & resolve issues affecting customer experience for marketplace model
• Effective logistics services reach
• Strategy towards exclusives selection building

Jun 2013 – Sep 2013 · 3 mos

May 2011 – May 2013 · 2 yrs

• Sales channel org re-structuring and 3-year strategy for the Direct Sales channel of a top Indian Life Insurer.
• Sales channel productivity enhancement for the Direct Sales channel: process design, 6-month pilot implementation & national roll-out
• Improved way of working for sales person, effective customer targeting & leads/ funnel management
• Effective sales person development & sales management process implementation for managers
• Effective incentives, performance management processes, technology driven sales funnel management & sales person inputs monitoring
• 6-month sales process implementation with 35% productivity enhancement across three cities
• Branch Sales Effectiveness with role re-structuring, effective work processes & customer targeting for Branch Sales channel of a Sri Lankan bank
• 3 month implementation of sales process improvement across seven bank branches demonstrating ~40% improvement in core product sales and cross selling
• Re-defining strategy and create excellence in maintenance processes for iron ore mining and processing for a steel major

May 2011 – May 2011 · 0 mo · Noida

• For the e-commerce start-up, worked on design of product offering and business model, merchant selection strategy and acquisition, and plan for customer acquisition

Apr 2010 – May 2010 · 1 mo

• Designed enhancement to the GTS sales support with consolidated corporate client dashboard system

Aug 2007 – May 2009 · 1 yr 9 mos · Gurgaon, India

• On-site(US)- Analysed the joint venture of two Top US Information services companies for new product launch
• Optimized customer service framework that resulted in lower customer attrition (by 6%) and spend loss (by 5%)
• Estimated discount campaign effectiveness by modeling to predict incremental sales over normal operations
• Developed credit card fraud models which reduced losses by $10-11 MM/year for a Top5 US credit card issuer
• Managed project of developing a Centralized Investment Tracking system for a Global Financial Giant
• Initiatives:
• Aligned different information systems and developed a dashboard system that measured employee productivity and business profitability; this system became an important reporting tool for BU heads