Jan 2025 – Present · 1 yr 2 mos · Singapore · On-site

• - Built and deployed an HR chatbot that automated employee support and policy inquiries, reducing yearly operational costs by $1.8 million through improved efficiency and self-service adoption

Jan 2024 – Jul 2024 · 6 mos · Singapore · Hybrid

May 2023 – Dec 2023 · 7 mos · Singapore · Hybrid

• Designed and implemented Power BI dashboards for product managers, optimizing data visualization and analytics. Developed dashboards customized for various purposes, including the monitoring of SMS traffic.
• Provided support during the ongoing 3G and legacy APN cessation, developing and maintaining dashboards to ensure accurate and timely insights for critical decision-making processes.
• Utilized Power Query in Excel to streamline data for internal stakeholders, ensuring data accuracy and relevance
• Played a supportive role in driving IT project management for SMS billing automations
• Actively participated in bridging communication gaps between business end-users and IT stakeholders, fostering a collaborative environment
• Demonstrated a commitment to continuously improving data analysis processes for higher efficiency

Apr 2018 – Aug 2018 · 4 mos · Singapore

• Troubleshot and resolved issues with the ServiceNow fault ticketing system by debugging scripts written in Groovy were causing incorrect output and directing tickets to wrong department.
• Leveraged Tableau to compile and simplify complex data, presented it in an easily digestible format.
• Applied SolarWinds Network Configuration Manager to perform compliance checks for external companies, leverage regular expressions (Regex) to assure adherence to regulatory and standards requirements.