Aug 2024 – Jan 2026 · 1 yr 5 mos · Bengaluru South, Karnataka, India · Remote

• In August 2024, I stepped into a journey that perfectly aligned with my passion - shaping products that sit at the intersection of networking, security, and innovation.
• At Array Networks, I lead the vision and strategy for our Network Management, Security Products, and ADC (Application Delivery Controller) solutions. Every day is a blend of customer empathy, cross-functional hustle, and bold problem-solving.
• I don’t just write roadmaps — I listen, observe, and dig deep into what our customers really need. I turn pain points into possibilities, using frameworks like RICE and MoSCoW to prioritize what delivers the most impact.
• I’ve built demo labs and POCs that don’t just showcase features they prove real-world value. I collaborate daily with engineers, sales leaders, and support champions to ensure what we build is not only on time, but truly valuable.
• From writing crisp PRDs in Jira to training sales teams through engaging technical stories — my job is to bridge vision with execution, and empower everyone to sell smarter, support better, and innovate faster.
• Whether it’s designing for UX excellence, integrating security compliance, or pitching a bold new idea.
• I lead with clarity, curiosity, and customer-first thinking.
• I actively embrace AI tools to enhance productivity, accelerate testing, and drive innovation. From experimenting with AI/ML features on the ELK stack to integrating them into our products, I'm always exploring how AI can elevate performance, simplify complexity, and shape the future of tech. For me, AI isn't just a tool—it's a creative partner in building intelligent, impactful solutions.
• What drives me is simple- delivering products people love and building teams that love building them.

Jul 2023 – Jul 2024 · 1 yr · Bengaluru, Karnataka, India · Remote

• Provide industry-specific guidance based on extensive deployment experience.
• Assist clients in understanding ROI by delivering value-added services.
• Mentor internal and onshore teams on SDN solutions like DNA Center.
• Developed and presented change plans in CAB meetings at NTT Data.
• Resolved complex SDN issues, including DNA Center upgrades.
• Assisted in Backup server migration from On-Prem to AWS cloud .
• Managed large-scale migrations, such as AP rebalancing and switch deployments across multiple sites.
• Enhanced network performance for greater efficiency and reliability.
• Troubleshot issues with Cisco products, including ISE and wireless networks.
• Collaborate closely with the Cisco BU Team to effectively address client issues.
• Showcase the value of SDN solutions by aligning them with customer needs, including DNA Center, DNA Spaces, and SDA solutions.
• Guide customers in selecting the most suitable solutions for their specific environments.

Jul 2016 – Apr 2024 · 7 yrs 9 mos · Bangalore

• Working as DNAC TAC Escalation Support Engineer with Cisco
• Cisco Systems
• Since July ’16
• Proficient in configuring and debugging SDN controller-based Kubernetes clusters.
• Conducted research to identify solutions for technical challenges, ensuring efficient problem resolution.
• Experienced in configuring and troubleshooting SDA infrastructure, including Catalyst switches, WLCs, and APs.
• Collaborated with cross-functional teams to resolve complex cases, fostering effective problem-solving.
• Conducted training sessions and chalk talks to empower teams for faster issue resolution.
• Created knowledge transfer sessions to enhance partner network capabilities.
• Provided escalation support for DNAC and SDA-related issues, ensuring timely resolution.
• Authored technical documents for the TAC community, contributing to knowledge sharing and best practices.
• Provided customer support on community forums, addressing their issues and inquiries promptly.

Feb 2012 – Jan 2016 · 3 yrs 11 mos · Bangaluru

• Spearheaded Enterprise Level support for priority customers of Ruckus Wireless as a Wireless TAC Engineer
• Provided comprehensive assistance to customers regarding Ruckus APs bridges & Controller configurations, addressing issues such as upgrading/downgrading, authentication, roaming, connectivity, and AP-Controller association.
• Managed throughput issues for clients, offering troubleshooting steps to resolve performance-related problems effectively.
• Demonstrated accountability by replicating customer issues in the lab environment and communicating bugs and feature requests to the engineering team.
• Played a pivotal role in ensuring the seamless functioning of wireless infrastructure to meet the escalating demand for high-bandwidth applications and services.

Feb 2011 – Feb 2012 · 1 yr · Bangaluru

• Provided expert voice-based technical support to clients/customers for Belkin and Netgear routers while working at Microland Pvt. Ltd.
• Interfaced directly with clients to troubleshoot and resolve hardware and software issues promptly and efficiently.
• Determined effective software and hardware resolutions to ensure optimal performance of networking equipment.
• Installed connectivity software utilizing various methods such as VPN, Citrix, Telnet, and Dial-up connections to facilitate seamless network access for clients.
• Demonstrated strong problem-solving skills and customer service excellence in addressing a wide range of router-related issues.