Mar 2016 – Nov 2018 · 2 yrs 8 mos · Gurgoan

Jun 2015 – Feb 2016 · 8 mos

• Project Management Officer for cash recievable finance operations projects for all GE India businesses. Responsible for designing and execution of collection strategy for cash receivables in collaboration with business teams.

May 2012 – Jun 2015 · 3 yrs 1 mo

• Team lead in Billing,Credit/Risk assessment/Cash Management/Master data.
• Job Description:
• 1. Handling a team of 3 people working on Credit/Risk Management. Profile includes :
• Assessing credit worthiness of the customers and assigning valid credit limit, Bad debt control etc. - Manage the approval/denial of credit to potential new and existing clients wanting to do business while enforcing the credit policies.
• Analyze companies for credit limits through a credit reporting system along with reviewing detailed financial statements in order to evaluate potential risk factors.
• Maintain error-free with 100% accuracy of SOX compliance.
• 2. Handling a team of 2 people working on billing. Profile includes :
• daily/monthly/quarterly billing as per the scheduled timelines.
• Resolve billing disputes, billing reconciliation by working directly with end customer, sales rep, collections and cash apps analysts
• Process credit/debit adjustments raised by business post complete reconciliations
• 3. Handling a team of 2 people working on Credit Administration (Editing/updating customer database). Profile includes :
• Updating customer data base on request from sales and account management team.
• 4. Handling a team of 6 people working on Cash applications. Profile includes :
• Daily application of cash received from customers on ERP, month end AR close, GL close
• Manage 2 way & 3 way reconciliation of credit card payments and other payments
• Manage unapplied and unidentified cash getting aged on books
• Involved in daily/monthly cash reporting to stake holders and internal management
• 5. Handling customer escalations/queries
• 6. Build and manage high performing teams
• 7. Drive high level of employee engagement
• 8. Preparing Monthly dash board for client/internal review on Credit, billing and cash applications showcasing the monthly SLA targets and achievements against the target
• 9. Creating high impact presentations for internal and client review

Jan 2009 – Apr 2012 · 3 yrs 3 mos

• Collections (SME)
• 1. Expert in collecting on high dollar value tier 1 accounts for one of the largest advertising company. 2. Kept the >90 days invoices at <2 % 2.
• 3. Provide assistance and support for the resolution of queries for ‘difficult/disputed’ debts. Weekly audits to ensure no gaps.
• 4. Prepare collections forecast and compare against the monthly target
• 5. Certified order to cash trainer. Responsible for training new and existing team members
• 6. Certified voice coach. Responsible for conducting emails and call audits and provide structured feedback
• 7. Certified Lean coach. Responsible for driving lean idea generation in the shop, educate team on lean tools and scope of their applicability
• 8. 5 star Lean certified
• Billing
• 1. Responsible to handle billing reconciliations, adjustment and customer disputes on the assigned portfolio of agencies accounts
• 2. Maintaining a log of all managed Insertion Orders, monitoring the billing cycle, gathering the necessary third party billing information and consequently issue final / amended invoices or credit memos to customers.
• 3. To build and maintain constant and structured communication with the Account Managers team and agency media and payment team in order to ensure that final billing numbers are reviewed as appropriate prior to posting and invoices are reviewed and approved for payment

Jun 2007 – Dec 2008 · 1 yr 6 mos

• 1. Worked as the Activation Analyst, Activating deals to be billed after the order is committed for leasing
• 2. Making Welcome packets after the deals are activated
• 3. Activating on the Basis of cost and net terms and availability of equipment
• 4. Maintaining data of how many deals are activated in a month