Aug 2023 – Jan 2026 · 2 yrs 5 mos · Montreal, Quebec, Canada

• HRBP for the Montreal office, partnering with local and global managers to ensure employee happiness and continued growth

Nov 2022 – Aug 2023 · 9 mos

Jan 2022 – Dec 2022 · 11 mos

• Breathe Life was acquired by SE2, LLC which is now Zinnia!

Jan 2021 – Jan 2022 · 1 yr

Sep 2020 – Jan 2021 · 4 mos · Montreal, Quebec, Canada

• Perform due diligence review of application drafts, filling out of government forms and any supporting documents
• Assist in data entry in various tools, government forms and applications
• Research various immigration application updates and requirements for various federal and provincial applications (PR, CSQ, LMIA, etc)
• Manage time and documents for each application in weekly report
• Attend weekly team meetings for updates, information and discussing ongoing work
• Engage in continuous learning about changes in immigration policies
• Managing all pending issues in order to exceed application deadlines
• Daily communication with team for continued progress, transparency and success

Mar 2019 – Jan 2021 · 1 yr 10 mos · Greater Montreal Metropolitan Area

• Receiving visitors to the office by greeting, welcoming, directing and announcing them properly
• Perform site tours for potential clients
• Respond to all incoming emails in a timely manner
• Updating policies and procedures as well as team documents
• Fill out and complete contracts, invoices and insurance forms for clients
• Hire vendors for various event extras as needed
• Record and gather data for monthly and year end reporting
• Keep track of ongoing revenue, expenses and event details in a detailed report
• Answering, screening, and forwarding all incoming calls and handling callers’ inquiries whenever possible
• Review, process, and release policy contracts as required
• Build strong working relationships with internal and external partners
• Assist with additional projects and/or other tasks
• Maintain files and records through an effective filing systems
• Monitor office supplies inventory and place orders as well as bookkeeping
• Assist in basic translation of documents, such as letters, memos and procedures
• Attend selected meetings, prepare minutes in a timely manner, perform follow-ups as needed

Sep 2018 – Apr 2019 · 7 mos · Greater Montreal Metropolitan Area

• Identified shortcomings regarding readability and use of departmental website, including false or outdated information
• Worked closely with supervisor to ensure continued project progress, including monthly meetings
• Planned the implementation process with step by step plan
• Ensured accuracy and accessibility of all project documentation
• Researched competitor websites and data to create reports for management
• Compiled suggestions and solutions to problems facing student interest and retention
• Worked within university guidelines and templates to ensure continuity across departments
• Kept track of budgetary and time restrictions

Feb 2016 – Mar 2017 · 1 yr 1 mo · Greater Montreal Metropolitan Area

• Motivated team members for continued optimal performance
• Compiled reports and data for higher management
• Organized scheduling, calendars, shifts, and tasks for team members
• Prepared training manuals for team members
• Coordinated and organized special events for team
• Handled escalations from clients and any internal conflicts
• Recorded data and found areas for improvement in the department
• Attended weekly departmental meetings
• Reviewed and evaluated team members based on performance
• Remained informed of all new process changes and ensure that agents are properly trained to handle client inquiries
• Cultivated inter-departmental relations to ensure optimal productivity and revenue

Jul 2012 – Feb 2016 · 3 yrs 7 mos · Greater Montreal Metropolitan Area

• Responded to and resolved customer requests including processing orders, requests for pricing, product availability, delivery, billing questions as well as returns and cancellations
• Accurately tracked sales and customer interactions on platforms such as Salesforce and CRM
• Analyzed and found solutions to client problems in a friendly and proactive way
• Pursued continuous improvement initiatives to drive increased productivity and service levels
• Built a strong customer base and forged relationships with customers
• Provided liaison between the customer and the warehouse
• Reported to Sales Representatives, in-store Staff, Customers, and Management
• Cultivated inter-departmental communication based on consumer trends