Apr 2023 – Mar 2024 · 11 mos · Bengaluru, Karnataka, India

• Led the end-to-end Lending vertical, surpassing quarterly disbursement projections by 19%.
• Achieved a 37% faster time to market with a 47% improvement in MTTR.
• Led engineering efforts in 3rd party integration, platform engineering, big data processing, ML ops, and API development, fostering a culture of engineering excellence.
• Closely worked with VP of Engineering and Leaders to lead multiple initiatives on Finops adoption.

Mar 2020 – Apr 2023 · 3 yrs 1 mo

• Led Tesco's Store order legacy transformation through Order simplification and Waste reduction, delivering multiple highly scalable, resilient, available, and bug-free products, resulting in a yearly revenue income of ~29M£.
• Enabled sustainable engineering and process best practices, resulting in 0 functional bugs in production with ~23% faster time to market and an enhanced feedback loop, ensuring on-time delivery across a platform that handles 27M order processing in 17 mins.
• Drove organisation building from scratch, including core platform engineering, SRE DevOps, ML ops, and Data platform teams.
• Closely worked with Sr. Director Engineering and Leaders to lead multiple initiatives on Legacy modernisation.

Sep 2018 – Mar 2020 · 1 yr 6 mos

• Managed global cross-functional teams across 4 time zones, building an Omni channel communication platform that brought in ~5M$ revenue year on year.
• Established engineering and process best practices, resulting in a 360-degree observable platform for business and engineering. Achieved a 14% faster time to market empowered by an open-source code base with an inner sourcing execution model.
• Reduced support calls by ~30% by introducing purchase confirmation SMS for active App users. Connected trip increased customer engagement by ~6%, brought 12% more funnel conversion by launching a Price matching program, and generated a ~2M$ revenue pipeline from Marketing SMS by launching Account level SMS consent.

Mar 2018 – Sep 2018 · 6 mos

• Lead a dev team in GCO-Air
• Build 𝐓𝐡𝐞 𝐦𝐮𝐥𝐭𝐢𝐭𝐞𝐧𝐚𝐧𝐭 𝐜𝐨𝐫𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 - which offers Self onboarding for Expedia's business partner organizations to onboard all their support agent in 𝐢𝐧 𝐚 𝐟𝐮𝐥𝐥𝐲 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐞𝐝 𝐟𝐚𝐬𝐡𝐢𝐨𝐧.
• 𝐊𝐞𝐲 𝐡𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬
• 1. Onboarding time reduction from 90 days to 2 hours which is 𝐚𝐧 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 𝐨𝐟 𝟗𝟗.𝟗𝟎𝟖%
• 2. 16 step manual intervention to one-touch self-onboarding approval.
• 3. Bulk onboarding migration to provide flexible org onboarding.
• 4. The nested role definition model reduces the complexity from 65k permission combinations to 30 roles, which is 𝟗𝟗.𝟗𝟓𝟒% 𝐨𝐟 𝐨𝐯𝐞𝐫𝐡𝐞𝐚𝐝 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭.

Jan 2016 – Mar 2018 · 2 yrs 2 mos · India

• 1. Introduced Audible whisper sync feature.
• 2. Enable video and 3D on product details, which reduced 7 % of return due to confused buying.
• 3. Ownership of Image block ATF & Product Details fetcher
• 4. Design & implementation of product enhancement
• 5. Active contribution in overall hiring through design assessment.
• brand logo: https://www.amazon.in/dp/B07MRBVQNG
• Video: https://www.amazon.com/dp/B07D2CTK63

Apr 2014 – Dec 2015 · 1 yr 8 mos

• 1. Invented a proprietary tool to solve IP conflicting problems for Clients who uses many Connected MFP Network, resulting in multimillion-dollar deal signup and additional revenue from existing client AMC.
• 2. Implemented PKI authentication for Email services, guaranteed secure transfer of Confidential data. Used by US Army.
• 3. Implemented of a new set of SNMPs MIB-OID to share different information to the masters/listeners. Results, the centralized monitoring system can check the different status of any MFP (supported). Also, triggers alarm based on TRAP sends by MFPs.
• 4. Upgraded FTP functionality with various security channels. Resulting User have choices to use any of the FTP transfer based on their requirement (FTP/S/ES - Binary & Normal)
• B2B delivery for UniCredit Global – development support, customer requirement review.
• Timeline negotiation, Version Classification for this B2B. 1300 unit of MX400, 140 unit of K4350, 300 unit of K7600 in 7 slots. Successful development delivered till production line.
• Achievement:
• Awarded with the certificate for successful delivery of Unicredit B2B

Jun 2013 – Apr 2014 · 10 mos

Jan 2012 – May 2013 · 1 yr 4 mos · Bengaluru, Karnataka

• This is an Optical Solution, technically involved with NMS & EMS (Network Management System & Element Management System). Facilitates FCAPS in terms of NMS / EMS technology which look after Fault, Configuration, Accountability, Performance Monitoring and Security of the registered network elements.
• Implemented Chain Handlers to improve fault tolerance, resulting Fail Safe NRD system flow.
• Handled Configurable Provisioning (Auto, Pre, On-Demand) for new NE models including legacy NE models too. Impacts the connection/trails flows & throughput management.
• Master implementation of Backup & restore functionality, solves accidental data loss problem for new NRD, also provide parallel NE configuration data push (for supported chassis)
• SNMP Client OID implementation to send TRAPS, resulting triggering the Alarm system.

Jan 2010 – Dec 2011 · 1 yr 11 mos

• Scope based project contract contribution.
• Project: EMS system development
• Domain: NMS EMS Optical Solution

Feb 2007 – Sep 2009 · 2 yrs 7 mos

• Helped more than 300 individuals and more than 40 small businesses with their infrastructure setup and post-sales AMC service.