Mar 2020 – Jul 2021 · 1 yr 4 mos · Bengaluru, Karnataka, India

• Created an open source & far cheaper solution to move away from a paid solution that aimed to automate retrieval of tax invoice information for the Air Travel Input Credit process. (Retool, NodeJS, Puppeteer, SQLite)
• Managed the creation of a SuiteApp to facilitate integration of NetSuite with ClearTax APIs. (SuiteScript, Javascript)
• Managed creation of a CLI tool to automate the process of vendor-follow-up for data reconciliation, thereby reducing the managed services team's manual work from a few days, down to around 15 minutes to an hour instead. (Python)
• Managed / led the creation of a template builder tool, to streamline the incredibly manual and open-ended process of E-Invoice custom print template creation; older process of creating templates used to take a minimum of 2-3 days, while the
• same template with more flexibility could be built in 2-3 hours using the new template builder tool we built. (NodeJS, VueJS, Quasar, Jsonnet, PDFMake)
• Managed a team of 4, working on speeding up the custom ERP integration process; our in-house team was able to speed up the integration process by at least 70% (compared to external System Integrators), using a standard base solution that could easily integrate with ClearTax’s existing APIs, while being able to only focus on client specific configuration changes.

Nov 2018 – Mar 2020 · 1 yr 4 mos · Bengaluru, Karnataka, India

• Built a web tool to assist with migration of questions / dashboards to and from different Metabase instances.
• Built an internal web portal to help Customer Service representatives, actively monitor customer engagement statistics, and thereby close any gaps, through proactive follow ups, while improving CSAT overall.
• Helped build pipelines for ingestion of ticketing data using Airflow.
• Helped build a Chatbot to augment the existing Zendesk Agent chat, and help resolve customer queries via a bot where possible, or route the customer to an agent, if the automated flows weren't able to resolve the query.
• Built a web crawler to scrape local event data.
• Built a web portal to help curate / augment crawled event data.
• Built a responsive web portal for movie discovery, based on currently playing / trending movies.
• Built a web portal for managing user interaction analytics for deployed apps.

Jun 2018 – Oct 2018 · 4 mos · Bengaluru, Karnataka, India

• Built an IBM Fabric Blockchain PoC for a Real Estate client
• Built a digital assistant that provided context / background information on meeting attendees based on publicly available information.
• Built an iOS / Android app using React Native, for an agri-startup, that helped facilitate sale / purchase of local produce, directly from the farmers.

Jun 2017 – Jun 2018 · 1 yr · Bangalore, India

• Responsible for transforming my Co-Founder Arvind’s brainchild, and offline platform, into a capable online platform, to help Startups know where they stand in the investment landscape, while helping connect like-minded investors to promising startups.

Mar 2015 – Jun 2017 · 2 yrs 3 mos · Bangalore, India

• Founder of Groovli (www.groovli.com); Groovli is a social jukebox that is purely powered by music shared within your social circles, as well as outside them; this enables you to easily connect with and make friends with people sharing similar tastes in music, that you might have otherwise never had the opportunity to interact with. Using its streamlined UI you can easily listen / discover / appreciate & discuss new music & artists, sourced from within / as well as outside your social circles.

Jan 2015 – Jun 2018 · 3 yrs 5 mos · Bangalore

• Founder, Consultant & Trainer for SAP Identity Management assignments.

Aug 2010 – Dec 2014 · 4 yrs 4 mos · Bengaluru, Karnataka, India

• Lead contributor, developer, solution specialist for SAP Identity Management projects.
• Goal : IDM Development
• Project Duration : January 2013 - December 2013
• Standard Role : Solution Specialist
• Project & Role Description: As the primary developer / contributor, I am currently helping / assisting the client with ongoing SAP IDM development work.
• Goal : IDM Feature development / implementation
• Project Duration : September 2012 - December 2012
• Standard Role : Solution Specialist
• Project & Role Description: Worked as the primary contributor on the Directory project; this involved requirements analysis, documentation, development, testing & creation of jobs / tasks / interfaces as well as training documentation.
• Goal : Security / IDM implementation
• Project Duration : July 2011 - September 2012
• Standard Role : Solution Specialist
• Project & Role Description: Served as lead IDM developer on the SAP IDM implementation of the Security / IDM implementation project.
• Goal : RFP & Content / tool creation
• Project Duration : May 2011 - July 2011
• Standard Role : Subject Matter Expert, Technical Writer
• Project & Role Description: Helped with creation of an IDM estimation tool and also served as the SME for a SAP IDM RFP for a potential client.
• Goal : Implementation and Support of existing SAP IDM implementation
• Project Duration : August 2010 - May 2011
• Standard Role : Team Lead
• Project & Role Description: Served as the Team Lead within the RMS Project, which is an SAP IDM implementation, and was responsible for ticket resolution, leading IDM development based on requirements for each release, solution fix development, training & improving the overall knowledge of the team around SAP IDM, developing tools/guides/knowledge-base related to SAP IDM and support related tasks

Feb 2008 – Jun 2010 · 2 yrs 4 mos · Charlotte Metro

• Software Development:
• Developed Augment, a Change Management tool for SAP NetWeaver Identity Management that was marketed and sold by SECUDE.
• Developed SAP NetWeaver Identity Management Workflow GUI enhancements for a leading client in the catering industry.
• Developed an interface to parse and read the same client's custom XML data feed.
• Developed an Identity Management all-in-one installer to streamline the installation of SAP NetWeaver IDM.
• Project Lead:
• Worked on the System Requirements for SAP NetWeaver IDM pilot implementation at the same client.
• Designed the workflow tasks and backend jobs for the pilot implementation of SAP NetWeaver IDM at the same client.
• SAP Security Support (2 months):
• Created and reviewed Roles & Authorizations
• Involved with creation of user IDs and role assignment.
• Assignment of authorization objects to roles; Assignment of authorization values to authorization objects.
• Identifying users having unauthorized access to specific transaction codes.
• Reviewed Segregation of Duties using Compliance Calibrator; Reviewing Firefighter Logs
• Implemented SECUDE SecureLogin for Single Sign On; configured SecureLogin for use with SAP Widget Foundation

Jun 2005 – Feb 2008 · 2 yrs 8 mos · Charlotte Metro

• Software Development:
• Rewrote the critical business logic component of the already existing Workforce Identification Policy (WIP – an enterprise wide process), using .NET technologies.
• Developed a utility to assist with the merger of Cinergy’s phonebook/building data with Duke Energy’s legacy data.
• Developed a utility to automatically add appropriate DEGT (Duke Energy Gas Transmission) employees to WIP’s exception list, which was to be used during the Gas spin-off project.
• Developed a tool to process existing Active Directory groups, within a specific Organizational Unit, so as to replace referenced Microsoft Outlook contact objects with an Active Directory object equivalent. This tool was developed to supplement our existing ITROM process.
• Developed a web interface for our already existing ITROM (Information Technology Resource Owner Management) process
• Management:
• Coordinated migration activities across various IT areas for our Gas Transmission spin-off project.