Sep 2019 – Sep 2022 · 3 yrs · Noida Area, India

• Project: GAIN (Finance application powered by Simcorp)
• Client: KAS Bank, ADIA Abu Dhabi Bank, KLP, ZIC, and many more
• Organization: Magic Software Pvt. Ltd.
• Description: Magic Software Pvt. Ltd. is an award-winning provider of Enterprise Data Management (EDM) business applications for the buy-side, recognized as a global leader in financial data management.
• Contribution: As part of the second line team, we are responsible for the entire processing of the application from both the UI and database ends. Our key responsibilities include:
• Analyzing batch monitoring
• Maintaining cloud infrastructure
• Coordinating with L3 and DevOps teams for bug reporting and feature enablement
• Technical Environment:
• Operating Systems: Windows, Linux
• Application Servers: AWS, Rackspace (Private Cloud)
• Web Technologies: PowerShell, SQL, Python, ASP.NET
• Ticketing Tools: Salesforce, Freshdesk, Azure DevOps (for bug reporting)
• Log Monitoring Tools: Log4View, Event Viewer
• Job Responsibilities:
• Providing technical solutions and assistance to both direct and cloud customers of Simcorp
• Involvement in deployments, Windows, and database patching activities
• Replicating issues with teams that implement our products or QA
• Producing solution articles for the L1 team for monitoring purposes

Feb 2019 – Aug 2019 · 6 mos · Gurgaon, India

• Organization: Click Software Pvt. Ltd.
• Description: ClickSoftware enhances the efficiency and effectiveness of field service organizations and mobile workforces. By delivering real-time operational intelligence, it provides substantial business value.
• Contribution: As part of the second line team, we are responsible for the entire processing of the application from both the UI and database ends. The application resides on IIS servers to facilitate communication between the CRM and schedule UI.
• Technical Environment:
• Operating System: Windows
• Web Technologies: IIS, Web Services, ASP
• Job Responsibilities:
• Providing technical expertise in support of ClickSoftware's direct customers, partners, systems integrators, and internal Professional Services project teams that implement our products
• Managing the technical relationship with a group of Cloud customers on a long-term basis, ensuring customer satisfaction
• Resolving complex technical issues on the ClickSoftware cloud, keeping customers frequently updated on progress, and utilizing knowledge and resources to deliver efficient and effective resolutions
• Producing Knowledge Articles for general use, based on resolved issues
• Collaborating closely with other support tiers and the R&D group on product defects

May 2018 – Feb 2019 · 9 mos · Gurgaon, Haryana, India

• Job Responsibilities:
• Currently part of the Implementation team, responsible for deploying builds and fixes in the production environment.
• Raising change requests using the BMC ITAM tool.
• Creating implementation plans and release notes for deployments.
• Ensuring the completeness of root cause analysis for major/critical incidents, and where possible, resolving or providing workarounds, suggestions, and improvements to mitigate future incidents by coordinating with the development and testing teams.
• Managing privileges and roles, as well as handling database export and import tasks.

Sep 2016 – Apr 2018 · 1 yr 7 mos · New Delhi Area, India

• Responsibilities:
• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize applications for maximum speed and scalability
• Assure that all user input is validated before submitting to the back-end
• Collaborate with other team members and stakeholders
• Skills and Qualifications:
• Proficient understanding of web markup, including HTML5, CSS3, and Bootstrap
• Basic understanding of server-side programming
• Proficient understanding of client-side scripting and JavaScript frameworks
• Good understanding of asynchronous request handling
• Basic knowledge of image authoring tools, with the ability to crop, resize, or perform small adjustments on images; familiarity with tools such as Photoshop
• Proficient understanding of cross-browser compatibility issues and ways to work around them
• Good understanding of SEO principles and ensuring that applications adhere to them