Jan 2016 – Present · 10 yrs 2 mos · Bengaluru Area, India

• As a SRE in the Adobe I/O Runtime team I am responsible for optimal performance and up-time of Apache Openwhisk infrastructure in cloud. Using technologies like Docker and DCOS/Kubernetes, we craft next-gen tools, processes, and workflows to service publishers and application developers. We’re focused on: containerization, clusterization, performance, CI/CD. We are uniquely positioned to make a measurable difference to Adobe’s innovative culture and its bottom line.

Jan 2016 – Present · 10 yrs 2 mos · Bengaluru Area, India

Mar 2015 – Jan 2016 · 10 mos · Bengaluru Area, India

Oct 2013 – Mar 2015 · 1 yr 5 mos

• Design and implement HA for weblogic 11g and 12c across platforms.
• Integration of SOA-OSB with weblogic, JMS and Oracle coherence
• Performance tuning of Business critical application
• Capacity and sizing/baselining
• Configuring and implementing Load Balancing solutions on CISCO ACE hardware load balancer.
• Advance python scripting for automation
• Scaling environment and configuration management.

Mar 2013 – Oct 2013 · 7 mos

• Application Management – Middleware (Oracle stack)
• Customers : Corporation Bank, Yes Bank, Mahindra and Mahindra
• Roles : Problem management Lead for oracle stack middleware (NOC).
• Project : Shared project/multiple customers
• Team size : 10
• Job Function :
• Problem management Lead for the shared middleware services domain for oracle stack middleware.
• Trend analysis, automation and proactive problem management
• Implementation and performance tuning of Java application servers such as weblogic, oracle10g
• Performance tuning of apache webserver
• Reduction in the overall number of incidents
• Major incident management, providing resolution for all major incidents
• RCA for major incidents and recurring incidents
• Risk assessment and providing service improvement plans.
• Implementation of best practices in production environment.
• Implementation of all major configuration changes, major version upgrades.
• Training the team to become more technically competent.
• Defining SOP’s for L0, L1 and L2 engineers
• Managing team’s operational activities and shift roasters.
• Ensure overall stability of the team
• Tools Used : HP sitescope, compuware for infrastructure monitoring, ehelpline for incident, problem, change management.; – Preparing for Civil service exam and was selected to second stage of the CSE (Mains examination), Started own business and was part of a rock band called M13 as the acoustic percussionist and singer

Mar 2013 – Oct 2013 · 7 mos

•  Problem management Lead for the shared middleware services domain for oracle stack middleware.
•  Trend analysis, automation and proactive problem management
•  Implementation and performance tuning of Java application servers such as weblogic, oracle10g
•  Performance tuning of apache webserver
•  Reduction in the overall number of incidents
•  Major incident management, providing resolution for all major incidents
•  RCA for major incidents and recurring incidents
•  Risk assessment and providing service improvement plans.
•  Implementation of best practices in production environment.
•  Implementation of all major configuration changes, major version upgrades.
•  Training the team to become more technically competent.
•  Defining SOP’s for L0, L1 and L2 engineers
•  Managing team’s operational activities and shift roasters.
•  Ensure overall stability of the team

Jun 2007 – Aug 2010 · 3 yrs 2 mos

•  Defining Patch management and baseline process for all the application servers
•  Patching and baseline implementation for all the application servers used by the bank
•  Major version upgrade for the application servers
•  Maintaining the proper service/maintenance pack on the application servers
•  Reviewing the security advisories published by the OEM vendor
•  Suggestion of best practices for patching and hardening and implementing them
•  Security Incident management, Major security incident closures and reviews, Risk analysis.
•  Proactive problem management, release management and part of change management.
•  Conducting Internal Audit for ITSM processes implemented at the bank
•  Preparing the audit report and presenting it to the stake holders in the status meetings
•  Defining and documenting the processes for ITSM best practices.
•  Part of Incident, problem and change management team for NBCU WEB-OPS
•  Installation and integration of Jboss/Tomcat and Apache
•  Virtual Hosting for Applications
•  Performance tuning of the application servers
•  Production application deployment
•  Coordinating with various teams during performance testing and capturing vital details of the application performance during the testing
•  Automating Deployment process using scripts
•  Monitoring of the environments
•  Providing RCAs for the outages
•  Incident, problem and change management as per ITIL V2 standards.

Jun 2007 – Aug 2010 · 3 yrs 2 mos

•  Defining Patch management and baseline process for all the application servers
•  Patching and baseline implementation for all the application servers used by the bank
•  Major version upgrade for the application servers
•  Maintaining the proper service/maintenance pack on the application servers
•  Reviewing the security advisories published by the OEM vendor
•  Suggestion of best practices for patching and hardening and implementing them
•  Security Incident management, Major security incident closures and reviews, Risk analysis.
•  Proactive problem management, release management and part of change management.
•  Conducting Internal Audit for ITSM processes implemented at the bank
•  Preparing the audit report and presenting it to the stake holders in the status meetings
•  Defining and documenting the processes for ITSM best practices.
•  Part of Incident, problem and change management team for NBCU WEB-OPS
•  Installation and integration of Jboss/Tomcat and Apache
•  Virtual Hosting for Applications
•  Performance tuning of the application servers
•  Production application deployment
•  Coordinating with various teams during performance testing and capturing vital details of the application performance during the testing
•  Automating Deployment process using scripts
•  Monitoring of the environments
•  Providing RCAs for the outages
•  Incident, problem and change management as per ITIL V2 standards.

Aug 2004 – Jun 2007 · 2 yrs 10 mos

• Installation and Integration of Weblogic and Apache
•  Configuration of the application servers
•  SSL Configuration of Weblogic/Apache/IIS
•  Weblogic Clustering, Performance tuning and monitoring
•  Service packs/Maintenance packs installations
•  Upgrading the application and web servers
•  Application deployment and configuration in dev and production
•  Production support of the business applications.
•  Sustenance of Best practices for ITIL V2 on Incident management and problem management

Aug 2004 – Jun 2007 · 2 yrs 10 mos

• Worked for L2 and L3 Production support service delivery teams under Incident Management, Problem Management and Release Management teams under best ITIL compliance.
• Projects Taken : eSAM – Support Agreement Manger