Jan 2023 – Nov 2023 · 10 mos · On-site

• Led the entire revenue charter with 3 teams comprising 10 engineers. Spearheaded productization efforts to optimize and elevate the online revenue and offline sales experience, ensuring a cohesive and effective process.
• 💻 Online Revenue Strategies:
• Pioneered remarketing strategies, leveraging communication channels for a significant revenue boost.
• Executed paid city and free trial experiments, achieving a 30% revenue increase without compromising NPS.
• Introduced plan governance framework, ensuring standardization and flexibility for optimal revenue potential.
• Implemented real-time gateway offers and DIY plans, enhancing flexibility and conversion rates.
• 🛍️ Offline Sales Transformations:
• Engineered a generic Sales CRM, reducing onboarding time to 2 hours and increasing lead consumption to 95%.
• Spearheaded lead tagging and scoring logic, improving prioritization within a versatile framework
• 🏢 Large Corporate Product Enhancement:
• Strategized lead generation, communications, and multi-user features to cater to Large Corporate clients' diverse needs.
• 🌐 Cloud Telephony Efficiency:
• Implemented connectivity monitoring using StatsD for real-time alerts, reducing downtime and improving issue identification speed.

Jan 2021 – Jan 2023 · 2 yrs · On-site

• Played a pivotal role in transforming and enhancing the post-sales support experience into a streamlined and efficient product. Built a team of 6 engineers.
• Established a dynamic feedback loop mechanism to gather insights and iterate on the productization strategies, ensuring continuous improvement and alignment with user needs.
• 🛍️ Offline Sales Transformations:
• Established aggregated base tables in a data lake for streamlined data analytics, creating centralized dashboards for organizational insights.
• Led the development of in-house systems for payment management and sales lead allocation, reducing lead clashes.
• Initiated FOS CRM for Fleet on Street, constituting 20% of total revenue within a year.
• 💼 Support System:
• Architected and implemented a robust Tech Support System, handling 200 weekly tickets with a remarkable 1.5-hour TAT.
• Led a team to negotiate and reduce project costs by over 50%, achieving operational efficiency.
• Elevated NPS metric by 200% in 2 months and automated the refund process for a 500% improvement in TAT.
• Implemented a Central Ticketing System, improving Support TAT by 300%.
• Enhanced communication flow with a central phone number, maximizing employer satisfaction and revenue opportunities.
• 🔄 Retention Strategies:
• Conducted baseline metrics and implemented initiatives, resulting in a 30% improvement in M1 retention.
• 🔍 Recruitment Engine:
• Led a recruiting team, implementing tools like Candidate Tracker and Internal Database for a 35% efficiency improvement.
• Boosted agent calls and lineups by 200% and 100%, respectively, while enhancing Hiring TAT by 100%.
• Collected data points for ML algorithms to expedite employer-candidate matching.

May 2020 – Jan 2021 · 8 mos · On-site

• Managed the Employer Product Tech Team comprising 5 engineers with a focus on strategic leadership and product development:
• 👥 Team Management:
• Oversaw the team through sprint planning, standups, and conducted insightful 1-1 sessions.
• 🚀 Product Leadership:
• Led the development of key projects:
• ATS - Application Tracking System: Ensured comprehensive candidate status tracking across the organization.
• Segment Service: Introduced a generic service for targeted user engagement via SMS/Emails.
• Manual Fulfillment CRM: Developed a CRM from the ground up, tailored for Operations agents.
• 🛠️ Tech Debt Project:
• Addressed technical debt through focused initiatives:
• NPS Microservice: Established a central service for collecting NPS feedback across various forms.
• Job Verification V2: Successfully migrated from Neo4J to Elastic Search, reducing costs by 75% and enhancing time efficiency from 500ms to 10ms.
• Job Syncing Microservice: Implemented Thrift for Inter-Service Communication, optimizing system interactions.

May 2019 – May 2020 · 1 yr · On-site

• My primary focus has been on Employer-side Product Development, with key achievements in various microservices:
• 🚀 Employer Microservice:
• Spearheaded the migration from monolith, establishing the first microservice in the firm.
• 🛠️ Job Posting Service:
• Engineered the core architecture for employer-side operations, utilizing an Automata approach for job post "state" changes.
• Implemented background operations using RabbitMQ and Celery.
• After a year, led the refactoring and transition of the entire architecture to Kafka.
• 🔍 Verification Service:
• Developed a fraud detection verification service employing text analysis, a decision tree approach, and graph algorithms.
• Introduced a Learning Algorithm - Feedback Repository, reducing manual effort by 80% and enhancing data visibility to 95%.
• 🎯 Relevancy Adapter:
• Engineered the core matching algorithm for connecting candidates to employer job posts.
• Leveraged Elastic Search querying for optimal matching, resulting in a 77% increase in relevant calls.
• 💼 Revenue Growth & Remarketing Service:
• Strategized and implemented a service targeting dormant employers to boost revenue, resulting in a 30% uptick.
• 📱 FCM Microservice:
• Developed a proof of concept (POC) for sending push notifications to users.
• Implemented bucketing and ETA logic to increase candidate calls.
• 📊 Call Analytics Service:
• Established real-time analytics using stream processing.
• 🌐 Web Scraper:
• Successfully built a web scraping project from scratch using BS4, Scrapy, and Elite Proxy, leading a team of two.

Apr 2018 – Jun 2019 · 1 yr 2 mos · Mumbai, Maharashtra, India · On-site

• As a full-stack developer, I assumed complete ownership of the backend systems while continuing work on the Android application.
• I primarily collaborated with Java, Spring, and Hibernate frameworks, contributing to the development of diverse modules for notifications, profile services, and Dynamic SIP.
• Dynamic SIP represents an intelligent approach to mutual fund investment. The process involves initially loading funds into growth funds, followed by periodic switches to index funds based on market conditions. This strategy ensures optimal benefits are derived from the market.

Jul 2017 – Apr 2018 · 9 mos · Mumbai, Maharashtra, India · On-site

• We have crafted an intelligent mobile investment app named CashRich, designed for individuals seeking enhanced financial management. With an intuitive user interface, the app facilitates swift transactions in Indian mutual funds.
• I assumed full ownership of the Android Application, overseeing its development and growth. Upon my departure from the organization, the app boasted over 100,000 downloads, a testament to its widespread adoption and success.

May 2017 – Jun 2017 · 1 mo · Mumbai, Maharashtra, India · Remote

• I was focused on designing course modules for kids based on science topics

Jan 2017 – Mar 2017 · 2 mos · Bengaluru, Karnataka, India · Remote

• I have experience working on diverse modules, including the Video Module where I applied WebRTC for video calling and utilized FFMPEG for video recording/editing. Additionally, I contributed to the development of the Screen Recording module, Notes Reminder Module, and Timeline module.

May 2016 – Jul 2016 · 2 mos · Kolkata, India · On-site

• Worked as an Android Developer on a live project of ITC which takes care of the internal logistics of various departments.

Jan 2016 – Dec 2018 · 2 yrs 11 mos · Kolkata, West Bengal, India · Hybrid

• In the hustle and bustle of your daily interactions—whether at work, during your commute, or simply out and about—a significant number of individuals share a preference for healthy foods or aspire to make healthier choices. Despite the rich cultural heritage and delightful flavors of Bengali sweets, they may not resonate with the health-conscious preferences of this generation.
• Our mission is to bridge this gap by offering top-notch, health-conscious alternatives to traditional Bengali sweets, reaching people across the country. We prioritize stringent hygiene control and preventive measures against adulteration, underscoring our commitment to delivering high-quality treats.