Oct 2024 – Apr 2025 · 6 mos · Lucknow · Hybrid

• Ensured service delivery met contractual KPIs through efficient query resolution and process adherence
• Managed customer inquiries and provided resolution support using decision-support tools and CRM systems
• Documented and tracked customer interactions in call tracking database, maintaining 95% accuracy in account
• notations
• Collaborated with team members to improve customer satisfaction metrics and business performance
• Analyzed customer requirements and escalated complex issues to appropriate departments ensuring timely
• resolution
• Key Achievement: Maintained consistent KPI achievement through systematic documentation and proactive issue
• resolution

Jul 2022 – Sep 2024 · 2 yrs 2 mos · Lucknow · On-site

• Maintaining and troubleshooting IT infrastructure, providing technical support to staff and students, conducting computer training sessions, and assisting with the school's Enterprise Resource Planning (ERP) system

Nov 2021 – Jul 2022 · 8 mos · Varanasi, Uttar Pradesh, India

• Sales: Generating revenue for the team by closing sales deals and converting free app users to paid users
• Customer relations: Building and maintaining strong relationships with customers to ensure satisfaction and retention
• Sales targets: Meeting or exceeding sales targets consistently
• Product knowledge: Staying updated on industry trends and product knowledge
• Sales tracking: Using CRM software for sales tracking and customer updates
• Counseling: Counseling prospects and parents about the app, and providing solutions to improve their child's learning
• Teamwork: Collaborating with the team to identify new sales opportunities

Dec 2019 – Nov 2021 · 1 yr 11 mos · New Delhi, Delhi

• UPSC CSE Preparation

Jul 2017 – Nov 2019 · 2 yrs 4 mos · Gurgaon, Haryana, India

Jan 2017 – Jun 2017 · 5 mos · New Delhi, Delhi, India · On-site

• Collaborate with product managers, designers, and other developers to create and implement innovative mobile applications for the Android platform.
• Develop clean, maintainable, and efficient code in Java.
• Work on bug fixing and improving application performance.
• Collaborate with QA to ensure the quality of the application through rigorous testing.
• Stay updated with the latest trends and best practices in Android development.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Participate in code and design reviews to maintain high code quality standards.
• Work closely with cross-functional teams to understand requirements and develop features that meet business needs.
• Ensure the performance, quality, and responsiveness of applications.
• Keep up-to-date with the latest industry trends and advancements in Android development.

May 2015 – Aug 2015 · 3 mos · Noida Area, India

Jan 2012 – Jan 2016 · 4 yrs