Jul 2023 – Sep 2025 · 2 yrs 2 mos · Sydney, New South Wales, Australia

• Led B2C Product Management initiatives at Citro (an AMP corporate funded venture focused on improving life for Australians over 50).
• » Shaped product strategy, roadmap and execution across content, rewards, and financial services pillars.
• » Built, launched, and scaled Citro's rewards platform underpinned by Australia’s first PayTo-enabled Rewards Debit Card.
• » Piloted card-less rewards experience in New Zealand to test international expansion.
• » Empowered the team to leverage product analytics and user research to inform product enhancements, test growth hacks and double down on winners.
• » Drove GTM planning, monetization strategy, and new product discovery in collaboration with executive leadership and the board.

Apr 2022 – Feb 2023 · 10 mos · Sydney, New South Wales, Australia

• Led B2C Product Management initiatives across Wallet and Personal Finance at Finder (Australia’s most visited Financial Comparison platform having 4Mn+ monthly visits and 400K+ app users)
• » Credit Score and Chance of Approval: Increased monthly User Revenue from <90K to >150K by increasing the surface area for Comparisons and simplifying user journeys for Credit Score and Chance of Approval on the Finder App.
• » Finder Earn: Scaled AUM by 300% to 21Mn+ b/w Jun-Oct’22 before shutting it down as a product due to unfavorable market conditions.
• » Crypto Trading:
• a. Increased the number of coins available for trading from 2 to 300+ to effect an increase in trading revenue by >35%.
• b. Enhanced protection against loss making trades eating into spreads (margins) by integrating with Binance crypto-exchange and bringing USD crypto-pairs for better market depth.
• c. Introduced run-time spread calculations and real-time crypto-exchange selection for each order to reduce volatility/risk.
• » Login/Signup/KYC:
• a. Improved User Activation by 11% by reducing the time spent by users on KYC for Finder Wallet & Credit Score by almost 27%.
• b. Simplifying the Activation user journey by partnering with other product teams across Finder to enable Single Sign On (SSO).

Jun 2018 – Jun 2022 · 4 yrs · Gurgaon, Haryana, India

• Led Product Management initiatives in Consumer Financial Services vertical at Freecharge (FinTech arm of Axis Bank) that has 2.4Mn+ MAUs and 130K+ Merchants
• Highlights:
• » Neo-Bank: An open-API based digital banking platform with banking services, financial goals manager, financial health monitor, and an integrated rewards framework based on financial fitness
• » Buy-Now-Pay-Later (BNPL): Digital micro-lending product aimed at solving the problem of access to money for users
• » Industry’s 1st fully digital platform for buying Mutual Funds (200+ Funds, 15+ AMCs & growing)
• » Digital Gold: Enabled buying/selling of Digital Gold as an investment instrument

Jan 2018 – Dec 2018 · 11 mos · India

• » Created an engaging and immersive learning experience for UpGrad's customers (working professionals) by working as an SME for their online courses targeted at working professionals.
• » Recognized and appreciated by 'UpGrad' for making a valuable contribution to the success of UpGrad's flagship program 'Post Graduate Diploma in Software Development'.

Nov 2017 – Jun 2018 · 7 mos · Gurgaon, India

• Led Product Management initiatives for the Online Ordering unit at Zomato (India’s largest FoodTech platform) contributing to both User Growth and Operational Efficiency.
• Highlights:
• » User Growth: Contributed to increase in daily orders from 120K to 300K by introducing ecommerce inspired Combos & Bestsellers with Faster Checkout, Similar Restaurants, and Hygiene Ratings
• » Operational Efficiency: 29% cost saving by introducing Driver Tracking, Order Queuing for Drivers, Pool-Order Delivery for Runnr (Zomato’s own fleet) Orders, and Tips on Runnr delivered orders

Apr 2015 – Oct 2017 · 2 yrs 6 mos · Gurgaon, India

• Led several new Product Management initiatives in Customer Experience and Risk & Fraud verticals at Snapdeal (India’s 3rd largest eCommerce marketplace)
• Highlights:
• » Reduced CPS from >30% to <10% by implementing market-leading & industry best-practice solns.
• » Achieved industry-best Returns Experience ratings: 82% refunds in <48 hrs. & 89% CSAT score
• » Mitigated Risk and Fraud by reducing and keeping the Monetary Loss across the Product Value Chain to <2% of Gross Merchandising Value
• » Order Tracking System: Enabled step-by-step tracking from ‘placed’ to ‘delivered’ order states
• » Communication Management System: Unified system for all E-Mails/SMS/App-Notifications
• » Predictive Escalation Management: Reduced customer escalations by proactively catching exceptions (soft internal breaches) and automating alerts & actions to prevent SLA breaches
• » Returns Experience Control Room: A total overhaul of systems, operations & processes associated with return-order journey – redefining & implementing SLAs, processes & auto-resolution controls
• » Call Centre Upgrade: Implemented several IVR changes to ensure automated responses to queries, Automated scripts for Call Centre agents to address high freq. customer issues effectively in one go
• » Risk & Fraud Control Tower: A system that gathers actionable intelligence, which is then fed into operational fraud-control processes – catching potential threats by assigning a fraud affinity score developed using clustering frameworks & adaptive machine learning algorithms

Jun 2012 – Jul 2013 · 1 yr 1 mo · Chandigarh Area, India

• » Coached M.S./M.B.A./Law aspirants reach their full potential by helping them understand nuances of Quantitative Aptitude for various competitive examinations including CAT, GMAT, GRE, CLAT, etc.
• » Taught basic and advanced concepts of Quantitative Aptitude, Data Intelligence, and Logical Reasoning to several batches of students in an open and constructive classroom-based-learning environment.
• » Mentored students, helping augment various soft skills and personality traits, to give them a higher chance of cracking the admissions process at various educational institutes of repute.

Jun 2010 – Apr 2015 · 4 yrs 10 mos · Chandigarh Area, India

• Provided consulting and program management expertise for 14 Asia-Pacific subsidiaries of the Fortune-500 Pharma major.
• Highlights:
• » Implemented 100+ feature enhancements in total
• » Established 3rd party interface setup worth CHF 1.08 Million
• » Managed migration for 3000+ existing interfaces from FTP to sFTP worth USD 1.12 Million
• » Implemented a solution for Sales Order Automation, Order Quantity Optimization and Back Order based Fulfillment between manufacturing plants and select warehouses of the AUS subsidiary

Aug 2006 – May 2008 · 1 yr 9 mos · Noida Area, India

• » Implemented a turnkey project ‘Gene Registry’ for Samsung’s own ‘Bada Operating System’, while working as a software engineer
• » Enabled faster registry operations (create/search/delete registry keys) than Windows Registry