Apr 2022 – Feb 2025 · 2 yrs 10 mos · Noida, Uttar Pradesh, India · On-site

•  Data Driven Decision Making.
•  Managed last-mile delivery operations in Ghaziabad, overseeing 3 senior executives, 5 team leads, and
• 100 delivery associates.
•  Key Performance Indicator KPI tracking on daily weekly and monthly basis
•  Performance Reporting - Generate regular reports and insights for operations teams, and external partners to track performance, make informed decisions, and support strategic planning.
•  Data Exploration and Visualization - Use tools like Excel and Power bi explore and visualize the data. This involves creating charts, graphs, and dashboards to identify trends, patterns, and out liers in transportation data.
•  Data Collection - Gather data from various sources such as internal databases, spreadsheets, APIs, and external data providers related to transportation activities including routes, vehicles, fuel consumption, maintenance records, etc.
•  Data Cleaning and Preprocessing - Cleanse and preprocess the collected data to remove inconsistencies, missing values, duplicates, and errors that may affect analysis.
•  Cost Analysis - Conduct cost-benefit analysis and cost-effectiveness studies to evaluate the financial performance of transportation operations. Identify areas for cost reduction or revenue optimization through data-driven insights.
•  Risk Management - Identify and assess risks associated with transportation operations, such as accidents, delays ,regulatory compliance issues. Develop strategies to mitigate these risks and ensure business continuity.
•  Managed vendor partnerships for electrical vehicle delivery services in Ghaziabad.
•  Responsible for creating and managing the Pan India incentive data report for Wish masters in Flipkart Grocery.

Jan 2021 – Jun 2022 · 1 yr 5 mos · Noida, Uttar Pradesh, India · Remote

•  Data Driven Decision Making.
•  Key Performance Indicator KPI tracking on daily weekly and monthly basis
•  Performance Reporting - Generate regular reports and insights for operations teams, and external partners to track performance, make informed decisions, and support strategic planning.
•  Reduced Return to Origin (RTO) rate from 40% to 12% through analysis and stakeholder engagement.
•  Developed automated reporting solutions for operational efficiency and decision-making.
•  Planning and optimizing 3PL shipments with respect to cost,speed, performance.
•  Maintain the Daily matrix and achieve the target like OFD, Daily breaches should be zero

Dec 2018 – Jul 2019 · 7 mos · Noida Area, India

•  Handled operations and reporting for internal and externalservice providers.
•  Developed strategies to optimize vendor coordination and bank-related processes.
•  Ensured effective communication across operational teams.
•  Prepare the documents to make a smooth process for vendors.

Jul 2017 – Oct 2018 · 1 yr 3 mos · Mohali, Punjab, India · On-site

•  I have joined this organization as a MIS Executive but after One month they promote me as Project Manager.
•  Coordinate with the client on daily basis.
•  Assign the work to the team.
•  Ensure effective communications between all areas of operations.
•  Writing reports on performance & targets.
•  Lead the "IndoAsian" project and coordinated directly with clients.
•  Managed warehousing operations and inventory tracking.
•  Supervised a team of 10 to streamline operations and minimize errors.
•  Handing the support teams and handle the customer escalation.

May 2015 – Jul 2017 · 2 yrs 2 mos · Noida Area, India

• Read raw data and create daily / weekly / monthly MIS reports
• Knowledge in Advance Excel- MIS Report (VLookup, Hlookup, Pivot Table, Match, Conditional Formatting, Dashboard, Trend Analysis and Business Analysis etc)
• Knowledge of Google Analytics
• Acquire data from Primary or Secondary data sources and maintain database/ data systems
• Our team take the responsibility of the whole category catalog to get live on Paytm.
• Comfortable with Cloud based MIS tools like Google sheets, etc.
• Respond to incoming queries to merchant for account status for various cases like MRP hike, Empty box, Self ordering, Merchant Cancellation, High Returns, High SLA, Duplicate account .
• Other Skills
• Maintaining quality and timelines for submission of Report.
• Preparation & presentation of internal and external reporting as per the business requirements.
• Good communication skills and the ability to work well in a team with senior analysts.