May 2022 – Apr 2023 · 11 mos · Raleigh-Durham-Chapel Hill Area · Hybrid

• I directed a comprehensive user research initiative, creating rich personas from over 10 diverse teams to understand our security data consumers' needs. Aided by this insight, I developed targeted security KPIs and used Tableau dashboards for monitoring, a strategy that increased visibility, accountability, and operational efficiency. By establishing a data collection and A/B testing culture, a 60% improvement in user experience and team engagement was achieved. To ensure security process adaptability, I introduced role-based training that yielded a 30% improvement.
• Further, I led the development of an innovative marketing framework in collaboration with product teams, making security concepts more user-friendly and driving product adoption. Through diligent cybersecurity vulnerability remediation efforts, I was able to cut high-risk vulnerabilities by 30% within six months. I also analyzed the market for StorageGRID Load Balancers and revised our pricing strategy accordingly, resulting in a 20% revenue increase. By implementing JIRA dashboards, I streamlined feature prioritization decisions, enhancing automation by an impressive 90%

Aug 2021 – May 2023 · 1 yr 9 mos · Raleigh, North Carolina, United States

• Graudate Assistant for Marketing

Sep 2020 – Jul 2021 · 10 mos · Bengaluru, Karnataka, India

• CommScope, Inc. is a network infrastructure provider with over 30,000 employees globally and annual net sales of $8.587B.
• In my role as a Principal Software Engineer, I was responsible for driving the overall design and development of complex software systems to ensure scalability, reliability, and adherence to best practices and industry standards.
• I led the formation of an Engineering team, recruiting and overseeing more than 10 members, improving operational and infrastructural efficiency by 70%. I also designed a quality testing platform for Apache Kafka product versions to reduce manual efforts by 80% and ensure seamless product releases.

Apr 2018 – May 2020 · 2 yrs 1 mo · Bengaluru Area, India

• SIXT is a global mobility service provider specializing in car rental services, employs 7,500 individuals worldwide, and generates revenues exceeding €2B.
• During my tenure, I was responsible for leading the development and implementation of high-quality software solutions to ensure reliability and successful product delivery.
• As the QA/SDET team lead for Mydriver at SIXT in Bangalore, I spearheaded the implementation of on-demand scheduled rides, a first in the market. Serving as the Scrum Master, I facilitated daily standups and collaborated closely with product owners to develop a feature roadmap, prioritize the backlog, create user stories, test plans, and execute user acceptance testing.

Mar 2016 – Apr 2018 · 2 yrs 1 mo · Bengaluru Area, India

• Directi is a conglomerate of tech businesses with multiple independent business units, with an employee count of 1,000-5,000 in India and globally.
• In my role, I was responsible for developing and implementing strategies and processes to ensure the highest level of quality and reliability for products and drive user satisfaction.
• I spearheaded the development and presentation of a comprehensive QA test strategy/plan to stakeholders, resulting in a successful product rollout. Through collaboration with UX Researchers, Product Owners, and Designers, we conducted user behavioral interviews, gathering valuable insights that led to impactful product improvements and enhanced user experience. Additionally, I implemented a KPI measurement and monitoring system, enabling data-driven decision-making and continuous improvement efforts.

Jan 2013 – Feb 2016 · 3 yrs 1 mo · Bengaluru, Karnataka, India

• As a Software Development Engineer, I was responsible for managing the development and implementation of the company’s first payment gateway and fraud detection system to ensure optimal usability, functionality, and security.
• I led the successful launch of our revolutionary payment gateway "PayZippy," positioning it as a strong competitor against CCAvenue and Paytm. This initiative expanded our market reach, offering enhanced customer payment options and driving impressive results. As a key product development team member, I oversaw the entire lifecycle, ensuring seamless integration and deployment. By prioritizing usability, functionality, and security, PayZippy provided a user-friendly experience, robust features, and a secure payment ecosystem.