Sanjay Arora

CTO

India23 yrs 3 mos experience

AI ML PractitionerAI Enabled

Key Highlights

Led strategic initiatives in AI and automation products.
Spearheaded tech strategy for major banking solutions.
Expert in cross-functional team leadership and collaboration.

Stackforce AI infers this person is a SaaS and Fintech expert with a strong focus on automation and AI solutions.

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Skills

Core Skills

Generative AiAutomationCloud Product DevelopmentDigital Engagement ServicesBusiness Process ManagementAutomation SolutionsTelephony Server DevelopmentCti ConnectorsCall Center Software ImplementationCrm Solutions

Other Skills

Document AutomationKafkaDevOpsSolution ArchitectureBusiness ProcessSoftware Project ManagementContact Center TechnologyProject ManagementIntelligent Document Automation™E-CommerceDirector levelLow-Code Development PlatformsAutomation Anywhere IQ BotLarge Language Models (LLM)Robotic Process Automation (RPA)

About

At the forefront of engineering innovation at Automation Anywhere, lead strategic endeavours to build automation and AI products. With a keen focus on cross-functional collaboration, my leadership ensures that we have an environment where Software engineer, prod support , ML Engineers, Product Management , CloudOps and SDET teams teams work together as One team to build quality and scalable AI and Automation products Previously, as Senior Director of Software Engineering at AppDirect.and Vice President at JP Morgan, I spearheaded the tech strategy and led India engineering teams to build Retail banking (Credit / Debit / fraud /Disputes) products , eCommerce Billing product , analytics , AI and contact center products

Experience

Automation anywhere

Engineering Leader for GenAI and Agentic Process Automation Products

Dec 2023 – Present · 2 yrs 3 mos · India · Hybrid

Provide Tech leadership and guidance to Software Development , ML Engineering and SDET teams. Collaborate with cross-functional teams in Product Management, UI/UX, CloudOps and Support teams to ensure the delivery of cutting-edge Automation and AI Products

Generative AIDocument AutomationAutomation

Appdirect

Senior Director of Software Engineering and India Site Lead

May 2021 – Oct 2023 · 2 yrs 5 mos · Pune, Maharashtra, India

Tech Leadership & Strategy for IAAS/Cloud Product Development , Digital Engagement Services and Contact Center services.

KafkaDevOpsCloud Product DevelopmentDigital Engagement Services

Jpmorgan chase & co.

Vice President Of Software Development

Nov 2009 – May 2021 · 11 yrs 6 mos · Mumbai Area, India

Global Technology Lead @ JP Morgan chase , Leading team of Developers, Product Analyst and QE to develop Business process Management and Automation Solutions for Credit Card and Retail Banking Products

Solution ArchitectureBusiness ProcessBusiness Process ManagementAutomation Solutions

Avaya india pvt ltd

Technical Lead/ Technical Manager

Oct 2004 – Oct 2009 · 5 yrs

Development and Current engineering (CE) of Avaya Interaction Center Telephony Server and Siebel CTI Connectors
Working with Product Management & CSI (Consultancy and System Integration) group to understand customer requirements and its feasibility to add the same in next release
Responsible for Managing the Major and Service Pack releases of AIC Product
Following Agile methodology Delivering the modules every month (sprint cycle)
Scrum master role on regular Scrum meetings.
Managing Critical Customer issues related to Product Defects

Business ProcessSoftware Project ManagementTelephony Server DevelopmentCTI Connectors

Parsec

Sr. Software Consultant

Jan 2000 – Jan 2002 · 2 yrs

Project Management/Solution Architect for Call Center and CRM Software Implementation
Client Requirement analysis and project management
Pre-Sales and Product Demonstration
Call Center Solution Architecture for Multiple Clients
Technically Leading Team of 5 Developers

Contact Center TechnologyProject ManagementCall Center Software ImplementationCRM Solutions