Aug 2019 – Aug 2022 · 3 yrs · Gurugram, Haryana, India

• Product Management of in-house Snapdeal Logistics arm
• Developed end to end Logistics platform for all legs: First Mile, Middle Mile, Transport, Last Mile & Reverse Mile
• Enabled entire Logistics platform right from 1st order to 15 lakh monthly orders within a span of 16 months
• Designed, developed & scaled up doorstep payment process via QR code for COD orders on biker app
• Supply Chain Design
• First Mile : Designed, build & scaled up scan based pickup process from seller premise at First Mile centres
• Last Mile : Designed, build & scaled up real time fake control process for last mile deliveries

Sep 2018 – Aug 2019 · 11 mos · Gurugram, Haryana, India

• Driven Process excellence projects in improving Operational efficiency, Cost, Dealer & Customer experience
• Successfully launched key projects such as DMS (Document Management System) integrating movement of car documents within entire Supply chain; Launched Pan India Car Dealers Shield program; Integration of driver & runner management outsourced tools within network

Apr 2017 – Mar 2018 · 11 mos · Gurgaon, India

• Supply Chain Strategy & Operations :
• Managing Serviceability, Non Delivery Response (NDR) Process & Order Verification System (OVS) for Snapdeal
• Designing, Monitoring & Controlling process flow
• Leading execution team within Snapdeal & 3rd Party
• Working on Strategic Projects to reduce RTO (Return to Origin shipments)
• Driving cross functional projects with key stakeholders within Tech , Operations & Courier partners to
• reduce RTOs
• Leading projects to reduce non compliant RTOs and fake attempts

Apr 2016 – Mar 2017 · 11 mos · Gurgaon, India

• Last Mile Projects & Operations
• Led Pan India Non Delivery Response (NDR) process
• Driven cross functional projects to reduce RTOs

May 2015 – Mar 2016 · 10 mos · Gurgaon, India

• Last Mile Returns: Operations & Projects
• Led pan India returns team involving operational closure of return shipments in dispute & performance management of 3PL partners
• Led projects to reduce seller compensation & disputes and improve seller experience

Apr 2014 – May 2014 · 1 mo · Hyderabad Area, India

• Process improvement & Benchmarking project
• Identification of KPI's in each function and bench-marking them w.r.t global best practices in API (SEZ) plant of Dr. Reddy's Laboratories.

Jan 2013 – Jun 2013 · 5 mos · Dubai, United Arab Emirates

• Construction contract projects estimation, planning and scheduling on Primavera (6.2) platform
• Monitoring manpower efficiency at all levels, assessing delays and forecast at completion

Dec 2010 – Jul 2012 · 1 yr 7 mos · Doha, Qatar

• Project planning, scheduling, monitoring site progress and manpower efficiency
• Construction to handing over of 65 GSE (General, Service & Emergency) roads, 13.5 km perimeter fence and concerned utilities in New Doha International Airport, Qatar

Jun 2010 – Nov 2010 · 5 mos · Raigarh Area, India

• Managing on -site construction activities
• Preparation of site schedule, quality & safety reports

May 2009 – Jun 2009 · 1 mo · New Delhi Area, India

• - Monitoring phase 2, Yellow line (Central secretariat - Race course) tunneling and underground station construction activities