Jun 2020 – Mar 2024 · 3 yrs 9 mos · India

Dec 2018 – Jun 2020 · 1 yr 6 mos · Bahrain

Mar 2017 – Nov 2018 · 1 yr 8 mos · Gurgaon, India

• 1) Led the team of five analysts who were responsible for Portfolio and Initiatives Monitoring, Risk Reporting, Portfolio Servicing, Investor Reporting and Portfolio Valuation.
• 2) Drove new Strategic Initiatives using Predictive Analytics & Data Modelling and by identifying potential segments to improve the Collections and formulated strategies for maximum recovery.

Dec 2015 – Feb 2017 · 1 yr 2 mos

• Led the team of Team of 3 highly skilled & talented individuals and was instrumental in driving Growth through increased traffic, CTR & CVR and focusing on improving LTV through cross-selling & increase in Customer Experience.
• Major KRAs of the team included:
• 1) Merchandising Properties & Campaigns: Planning and Analysis.
• 2) Web & Customer Analytics.
• 3) Advanced Marketing Analytics
• 4) Projects to improve PDP Visits & Conversion
• 5) Unit Economics to reduce Costs.

Oct 2014 – Nov 2015 · 1 yr 1 mo

• 1) Was involved in making Key Strategic Decisions using Data Science & Machine Learning Techniques
• a) Introduction of Shipping charges on low ASV items to improve margin.
• b) Introduction of Incremental Margin Slabs to improve margin with increase in sales.
• c) Introduction of Margin Bulk Verification Policy to curb Bulk Buying.
• 2) Online Marketing/Consumer Analytics (Customer Profiling)
• 3) Seller Risk Management/ Merchant Analytics (Seller Profiling)

Sep 2013 – Sep 2014 · 1 yr

• Business Intelligence & Key Metrics Reporting:
• 1) CXO dashboards, Break-even analysis (Margin analysis), Customer/Seller cohorts, NPS & CSAT score.
• 2) Created intelligent Self-serve dashboards on Tableau and Qlikview representing Key Business Metrics.
• 3) Created performance Scorecards for Categories and automated monthly MIS Reports & Finance Scorecards.

Dec 2010 – Jun 2013 · 2 yrs 6 mos · Delhi

• 1) Built & Led the CRM Analytics Team, defined the whole CRM Process and designed SOP for the same. CRM Team contributed to 99% of the Company’s Total Revenue.
• 2) Post-Sale Revenue Management - Analyzed competitive landscape including company market share analysis & product portfolio to optimize marketing spends & prepared Business Proposals to launch our products with more Full-Service Carriers.
• 3) Lead Analyst of Aeromexico (Mexico's largest domestic carrier): Integrated the airline and was involved in key decision-making Process. Its revenue share became 20% of Overall in just an year.
• 4) Rigorously monitored Key Performance Metrics and performed regular Sector wise and Route wise Analysis of the Airline Markets & automated various analytical reports at a daily, weekly and monthly level.

May 2008 – Jul 2008 · 2 mos · Jagdishpur, U.P.

• Energy Conversion by installation of Ammonia Wash Unit in the Synthesis Loop Section of Ammonia Plant