Mar 2023 – Oct 2023 · 7 mos

• Directed global SRE teams to implement observability and auto-remediation solutions, reducing incident detection time by 50% and improving system uptime across high-traffic fintech services.
• Leveraged strong collaborative skills, partnering with Directors across multiple domains to evangelize the critical importance of reliability.
• Proactively identified unique reliability challenges within each domain and co-created joint roadmaps with their engineering teams to define and improve their specific reliability needs.
• Automated diagnostics, monitoring, and fault injection workflows using Datadog, Splunk, SignalFx, and custom tools, enabling faster root cause analysis and recovery.
• Influenced platform architecture to embed resilience at the design stage, leading to a 35% drop in critical incidents over two quarters.
• Championed an SLO-driven reliability culture across engineering teams, resulting in higher service health scores and measurable improvements in customer experience.

Jun 2021 – Mar 2023 · 1 yr 9 mos

• Strategically injected SRE practices across various PayPal verticals by integrating SREs directly into their scrum teams, effectively embedding reliability into core SDLC workflows and running multiple parallel tracks.
• Ensured every new feature release adhered to defined service-level objectives and rigorous failure recovery standards.
• Enabled proactive incident management through the implementation of robust monitoring and alerting pipelines, which improved first-response time by 45%.
• Led cross-functional alignment on performance and reliability KPIs, helping teams reduce customer-impacting incidents by 30% and streamline on-call practices.
• Coached engineers in chaos engineering, observability, and operational readiness, fostering a culture of continuous reliability improvement.

Apr 2017 – Jun 2021 · 4 yrs 2 mos

• Engineered scalable backend services in Java and NodeJS to support high-volume payment processing, contributing directly to PayPal’s core financial transaction systems.
• Developed internal operational dashboards using React to improve real-time visibility into system health, ownership, and deployment pipelines—reducing incident resolution time for on-call teams.
• Ensured high availability and system resilience across distributed services, consistently meeting 99.99% uptime goals for customer-facing platforms.
• Collaborated closely with Site Reliability Engineering (SRE) teams to implement monitoring, alerting, and auto-remediation strategies, leading to improved platform observability.
• Supported live site incident response efforts and participated in post-incident reviews, helping teams identify root causes and implement long-term fixes.

May 2014 – Mar 2017 · 2 yrs 10 mos

• Led triaging and debugging efforts across critical customer-impacting issues, collaborating with cross-functional teams to ensure fast, root-cause-driven resolutions in high-pressure environments.
• Developed and maintained tools for incident tracking, alert routing, and operational analytics, contributing to improved engineering response times and reduced MTTR.
• Delivered full-stack features and internal platforms using Python, NodeJS, React, and Java, supporting both backend workflows and operational dashboards for engineering and support teams.
• Worked across multiple platforms, including internal monitoring tools, CI/CD systems, and service ownership dashboards, improving system visibility and engineering efficiency.
• Streamlined support processes by identifying recurring issues, contributing code fixes, and driving automation to eliminate manual intervention.

Nov 2011 – Apr 2014 · 2 yrs 5 mos · Chennai

• Led product development efforts for enterprise applications using Eclipse RCP, EJB 3, and EclipseLink, contributing to the successful delivery of solutions for document and workflow automation.
• Designed and implemented modular, component-based user interfaces within the Eclipse Rich Client Platform, improving reusability and reducing UI development time across product lines.
• Collaborated with cross-functional teams in an Agile development environment, actively participating in sprint planning, backlog grooming, and daily stand-ups to ensure timely and high-quality deliverables.
• Mentored junior developers, conducted code reviews, and contributed to architecture discussions to promote clean, maintainable, and scalable code practices.
• Optimized data persistence layers and improved overall application performance by fine-tuning JPA configurations and SQL queries.

Sep 2009 – Nov 2011 · 2 yrs 2 mos · On-site

• Worked on multiple enterprise-level Java and J2EE projects across financial and public sector domains, contributing to both development and production support lifecycles.
• Developed scalable backend components using Java, JSP, Servlets, and EJBs, ensuring performance and reliability in high-volume transactional systems.
• Performed in-depth bug analysis and resolution, collaborating with QA and client teams to meet SLAs and improve system stability.
• Contributed to full SDLC phases, including requirements analysis, technical design, coding, unit testing, and deployment support.
• Adhered to best practices in code quality, version control, and documentation, while working in globally distributed Agile teams.

Jun 2007 – Sep 2009 · 2 yrs 3 mos · On-site

• Contributed to multiple projects for one of the largest American banks, focusing on small-to-medium feature development and critical bug fixes in Java and JavaScript.
• Developed and maintained backend components, front-end enhancements, and integration modules supporting financial workflows and customer-facing systems.
• Collaborated with onshore teams to analyze change requests, implement solutions, and ensure timely deployments aligned with compliance standards.
• Gained strong foundational experience in enterprise application development, troubleshooting, and client communication within a fast-paced, regulated environment.