Sep 2013 – Feb 2023 · 9 yrs 5 mos · Bangalore, India · On-site

• Responsible for product conception with business, product development, pre-sales, deployment and support.
• Strategy and execution of technology, customer engagement, presales - negotiated and closed several agreements with tier-1 telcos in compliance with local data protection and security regulations
• Built a MVNO BSS stack supporting CSP to launch their own MVNO, including BSS software for billing, accounting, revenue assurance, user service management, user engagement and communications, operations portal, user purchase flow, customer satisfaction tracking
• Built a multi-tenanted CRM fully integrated with the BSS stack for complete ticket management, customer service chat functions, customer communications, customer service work management
• Built a shopify-like Ecommerce store for mobile devices for MVNO clients - including vendor management, service integrations such as insurance, payment, finance options and service options, plus the analytics and user account tracking for operations.
• Built and deployed 7 successful products, deployed with 30+ Tier 1 mobile operator customers including large groups like Verizon, Telefonica, America Movil, Airtel etc., used by 5+M monthly active mobile users (Android/IOS), carried 100+TB of peak monthly data traffic and deployed across several AWS regions using 400+VMs
• Products include Sponsored Data for Brands, Dynamic Decision Pricing for Operators, AAA-lite for IoT deployments, Content Streaming platform and a MVNO platform for a digital operator
• Launched several new product and technology initiatives, to prototype, improve product efficiencies and team learning

Apr 2007 – Sep 2013 · 6 yrs 5 mos

• Built a world class engineering team from scratch, eventually handling all of software engineering for the company from India.
• Responsible for product development for 4 product lines, supplying to tier 1 wireless operators - products include 4G small cells, 3G RNC software, Universal Pkt Gateway and System Mgmt.
• Instilled culture of continuous improvement through processes that measure software metrics and allocate resources to improve every stage - the team was trusted and recognized for its high-quality product deliveries
• Successfully managed several inherited customer facing crises – lead from the front with transparent communication, made team and product changes, introduced quality and organization processes, winning back customer confidence and credibility of the team

Apr 2004 – Apr 2007 · 3 yrs

• Country Manager, Engineering, Product delivery, Process compliance, Organizational excellence

Sep 2003 – Apr 2004 · 7 mos

• Wrote software for call and session control for the radio network controller, solved several field issues and contributed to overall RNC software architecture.

Mar 2000 – Aug 2003 · 3 yrs 5 mos · Maynard, MA

• Designed and implemented a control plane network for an ultra-long-haul optical network
• Implemented a management gateway to manage thousands of nodes and built a correlation engine for intelligent management of faults/alarms etc.
• Defined system requirements and was the go-between bridging product and business with the engineering team

Sep 1995 – Feb 2000 · 4 yrs 5 mos · Billerica, MA

• Product architect of high end routers, routing protocol performance and optimization, QoS architecture and implementation, Router fabric scheduler design and software implementation

Jan 1995 – Jan 2000 · 5 yrs

• Algorithm design for TCP flow control, VPN and MPLS flow protocol design, ATM QoS architecture and implementation