Jyoti Singh

Engineering Manager

Gurgaon, Haryana, India10 yrs 9 mos experience

Highly Stable

Key Highlights

Expert in automating operational processes.
Strong leadership in team management and mentorship.
Proficient in ITIL best practices for incident management.

Stackforce AI infers this person is a Backend-heavy Fullstack Engineer with expertise in automation and team leadership in a logistics environment.

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Skills

Core Skills

Team LeadershipAutomation

Other Skills

ITIL best practicesIncident ManagementPythonPostgreSQLMongoDBHTMLC++CPowerPointWindowsSQLOperating SystemsEnglishJavaScriptPHP

About

I serve as a Team Lead at Delhivery in Gurgaon, overseeing a dedicated team. My responsibilities encompass addressing production issues across operations, development, and client services, providing innovative technical solutions to tackle existing challenges. In parallel, I devote my efforts to automating ongoing tasks and pinpointing opportunities to eradicate manual interventions, striving for a seamless, end-to-end technical resolution. My proficiency lies in rapidly grasping novel concepts and seamlessly adapting to diverse environments.

Experience

Delhivery

4 roles

Engineering Manager Support

Apr 2025 – Present · 11 mos

Team Lead

Promoted

May 2021 – Apr 2025 · 3 yrs 11 mos

As a team leader, I oversee a group that includes support engineers and senior support engineers. My primary role involves offering support for a range of internal projects within the organization. I take an active approach in identifying recurring problems and manual tasks within the team, striving to automate these processes thoroughly. During high-demand periods, I assume a critical role in planning, executing, and reporting on our operational activities.
I actively contribute to enhancing ITIL best practices, providing mentorship to nurture the growth and motivation of my team members, and taking charge of recruitment efforts to reduce attrition. My responsibilities revolve around ensuring a continuous enhancement of our processes and the effective management of incidents.

ITIL best practicesAutomationIncident ManagementTeam Leadership