Oct 2020 – Jul 2021 · 9 mos · Bengaluru, Karnataka, India

• Led a team of product managers to deliver best in class delivery, return & contact center experience.
• Key focus areas -
• Order management system & order orchestration
• Delivery Experience
• Return Experience
• Contact Center Experience
• Highlights -
• Launched some industry-first initiatives like Style Exchange ( https://economictimes.indiatimes.com/industry/services/retail/myntra-lets-shoppers-exchange-items-for-any-product-without-going-through-a-refund-cycle/articleshow/84167716.cms ).
• Led the 'Speed' charter & laid out the foundational guiding principles of 2-day delivery ( https://www.news18.com/news/tech/myntra-is-promising-two-day-delivery-time-with-new-m-express-service-5258029.html )
• Solved the problem of painfull wrong product return flow
• Enabled returns on complicated categories like Beauty & Personal care.

Oct 2017 – Oct 2020 · 3 yrs · Bengaluru Area, India · On-site

• Product Leadership: Led a PM team through the full lifecycle, managing strategic roadmaps, ROI justification, and executive budget approvals.
• User Discovery & UX: Directed A/B testing for recommendation engines and spearheaded a UX overhaul of shipping services to enhance user satisfaction.
• Merchant Growth Strategy: Launched a product-bundling ecosystem and Open API suite, driving large-scale merchant adoption and marketplace volume.
• Platform Innovation: Conceptualized a merchant management platform and GTM strategy, securing executive sponsorship to streamline partner integrations.

Aug 2015 – Aug 2017 · 2 yrs · Bengaluru Area, India · On-site

• Social Product Strategy: Pioneered and scaled a first-of-its-kind travel social network, leveraging peer-to-peer loops and "social gratification" frameworks to drive massive organic acquisition and cross-vertical transaction growth.
• Growth & Retention: Directed the evolution of the platform’s digital wallet and referral ecosystem, implementing features that deepened user engagement and established a high-frequency repeat booking habit.
• AI & Automation: Launched an AI-powered conversational platform to automate customer queries, utilizing user data and decision-tree logic to personalize the experience and optimize operational efficiency.

May 2013 – Aug 2015 · 2 yrs 3 mos · Hyderabad Area, India · On-site

• ML & Policy Strategy: Conceptualized and deployed a global ML model for automated copyright enforcement, marking the first India-based product integration into Google’s core advertising infrastructure.
• Global User Discovery: Led cross-functional research with international vendor teams to architect a centralized operations ecosystem, unifying workflows and productivity reporting across diverse business units.
• Platform Architecture: Designed a quality control and statistical sampling engine for ad filters, driving product prioritization and PRD development to optimize system performance and response latency.

Sep 2012 – Oct 2012 · 1 mo · Bengaluru Area, India

• Improved products discovery on Flipkart website to ensure growth in Search Click-through-rate (CTR) month-on-month.

Jul 2012 – Aug 2012 · 1 mo · Mumbai

• Rediff Zarabol is the micro-blogging service from Indian internet giant Rediff.com. The project involves ideating new product features that transform the Zarabol into a New Media powered by on social networking.
• Transformed micro-blogging site into Social networking product based on News-Media by using interface called ‘NewsRoom Nodes’.
• Created Story-board to rationalize enhanced user-experience through NewsRoom Nodes, design the algorithms and graphical user interface.

Mar 2012 – Apr 2012 · 1 mo · Guwahati Area, India

• Conducted Social Audit for 28 lower primary schools in 4 panchayats of Bokakhat Subdivision of Golaghat District of Assam, on Right to Free and Compulsory Education, 2009.

Aug 2008 – May 2011 · 2 yrs 9 mos · Bangalore

• Worked on Web Application called TF-Online (DbDoc) which facilitates the Trade Finances provided by Deutsche Bank.
• Conceptualized new solution for generation of Trade Financial documents, its design & implementation for DB’s iBanking platform.
• Collaborated with NGS Software Ltd. to undertake three quarterly Security Risk Assessments through Penetration-Test technique.
• Coordinated with multiple DB partners like Oracle Financial Services and HCL to integrate Supplier Finance applications with central Trade Application.
• Spearheaded the business analysis, release management and knowledge repository initiatives for several functional enhancements.
• Business Performance Improvement:
• Implemented document module by using a new PDF generation API, thereby achieving 92% reduction in execution time.
• Led the security vulnerability analysis and resolution resulting into 42% reduction in the security threats in subsequent penetration tests.