Oct 2016 – Dec 2017 · 1 yr 2 mos · Santa Clara

• Senior SAP RAR lead at NVidia thru Bramasol

Jun 2016 – Oct 2016 · 4 mos · Bothell, WA

• DevOps Architect at T-Mobile thru ProKarma

May 2011 – Mar 2016 · 4 yrs 10 mos

• As a Senior Business analyst :
• Conducted the functional requirements/user requirement specification reviews and walkthroughs with designers, developers, and stakeholders
• Worked closely with end-users and stakeholders to develop a detailed understanding of the requirements and prepared comprehensive set of documents to define the specifications and business value of the systems and elicited them in Business Requirements Document and Functional Requirements Document
• Designed various solutions and processes for the ServiceNow platform integrated with SAP, SFDC, Outlook Email, Remedy, etc.
• Built POC’s for many third party non-It tools and technologies
• Facilitated JAD sessions with the technical team members. (Using Agile / Scrum Methodology)
• Experienced at eliciting requirements from LOB to ensure thorough documentation.
• Developed solid documentation by analyzing current processes and designed business processes models using BPMN 2.0 notation.
• Integrated tools with SAP, including ServiceNow, SalesForce, OBIEE, and web services.

Mar 2006 – Apr 2016 · 10 yrs 1 mo

• CAREER HIGHLIGHTS | TIVO INC.
• Served as SAP Architect for the following projects:
• Full cycle implementation of Governance, Risk, Compliance (GRC) module, which resulted in savings of 100 man-hours for internal and external auditors every month and as well as savings of 10 hours per quarter for each of 30 managers
• Complex data center migration/disaster recovery project, which boosted brand loyalty of 20 Multiple System Operator (MSO) business partners by validating the security of data
• Full cycle implementation of credit card tokenization project, which saved 100 man-hours every quarter
• Full cycle implementation of RMA automation process (reverse logistics).
• As Architect Lead Developer, headed the design and development of SAP Business Improvement (BI) extracts from SAP to Oracle OBIEE reporting tools encompassing subscriptions, revenue, sales orders, deliveries, billings, General Ledger, Return Material Authorization (RMA), Broadcast Service Monitoring (BSM), and warranty.
• Architected the technical and functional solutions, developed, and participated in the implementation of 20 MSO partner projects.
• Projects include the establishment of a new SAP Data Center in Las Vegas; SAP ECC 6.0 upgrade process, in collaboration with external consultants; SAP GRC, BRIM, HR project accounting modules implementation; SAP HANA; and ServiceNow Eureka upgrade.

Mar 2006 – Apr 2016 · 10 yrs 1 mo

• Led two ServiceNow / SAP onsite and six offshore personnel in the design, development,
• and implementation of multiple projects. Coordinated with business and vendor teams to
• support integration of components.
• As an Architect and business system expert: provided support for business processes that
• included procure to pay, sales order to cash, revenue recognition, credit card management,
• subscription-related recurring billings, and PCI.
• Played key role in the following projects: full cycle implementation of Purchase Requisition
• and Purchase Order (PR/PO) modules, resulting in 40-fold increase in efficiency; development of employee/contractor onboarding and exit portal forms using SAP U15; support of quarter and
• year-end closing (including FI reports recycling, GL posting, cash clearings, and write-offs).
• Converted legacy transactions into SAP service and sales orders with adequate
• deployment of function modules and user exits by developing custom interfaces.
• Supported accounting team through the development of reports that included AR
• disbursement, monthly summaries with billings, revenue recognized, deferred revenues for HW,
• service, HUP SKUs, Analytical reports (HANA) and audit reconciliation reports.
• Integrated tools with SAP, including ServiceNow, SalesForce, OBIEE, and web services.
• Accomplishments
• o Saved 300 K per annum by implementing MSO portals and Service desk enhancements.
• o Reduced third party vendor dependencies by implementing “Email to Case” functionality.
• o Reduced 25% of engagement cost by conducting negotiation with partners
• o Improved Customer satisfaction from 3.0/5 to 4.5/5.
• o Improved ServiceDesk by 50%, change management by 30% and maintain CMDB
• accuracy over 90%
• o Saved 50 man hrs per week by automating Employee / Contractors Onboarding & Exit
• Processes.

Jan 1997 – Jan 2006 · 9 yrs · Muscat - Oman

• Led technical team, migrated legacy system to SAP (Inception to Completion), implemented IS auto add-ons and SAP BW system.
• Worked as an Oracle consultant from 1997 to 2001