Jun 2013 – Oct 2017 · 4 yrs 4 mos · Greater Hyderabad Area

• Team CRM:
• Relationship Intelligence : Activity Analysis
• Social Care : tracking complaints by end users of the customer posted on facebook/twitter.
• SLA pause resume : putting incident tracking countdown on hold based on business hours/dependencies.
• Oauth implementation between CRM and Parature for SSO.
• SLA versioning:to track SLA version customer is entitled to and provide entitlement accordingly.
• Email Control: Email activity for CRM
• KB article Popout : to enable user to view knowledge base articles on CRM portal.
• Mobile Offline: CRM activities on Mobile Offline
• Relationship Intelligence - Email Engagement to keep track of emails/links/documents opened.

May 2012 – Jun 2013 · 1 yr 1 mo

• Developed OLAP Report Generating System using Pentaho Mondrian.
•  Developed a system which designed MDX queries by taking inputs from the user (merchant) and generated reports accordingly. Implemented research paper to enable user to perform operations and calculation on the reports presented.
•  Developed a system to generate reports for merchants.
• Improved Download Reports Excel functionality so that large data could be downloaded efficiently.
• Customise and Preview Payment Pages using which Merchant could customise payment pages provided by PayU.
• Iframe Payment Flow used by merchants to provide the payment option in an Iframe.
• IVRS Payment flow to take inputs from IVRS and simultaneously display progress on Web UI.
• SQL performance Tuning.

Sep 2011 – Apr 2012 · 7 mos · Gurgaon

• Letsbuy.com was a popular Electronics E-commerce website(Aquired by FlipKart)
• Team : CMS (Content Management System): managed the details of products being sold at the site, used by the internal team.
• Bulk Upload functionality for products using XML feeds only.
• Added Combos facility to create and manage combination of Products from CMS.
• Modified CSV Upload and Download facility to provide more options to update data.
• Code Refactoring using Spring.

Jul 2009 – Aug 2011 · 2 yrs 1 mo · Bangalore

• Team RBT : Developed RBT setting website for various mobile networks to enable networks customers to set their ring back tones. Site had functionality to search, select, buy, gift RBTs for individual or group callees. Networks : Vodafone Egypt  Idea Cellular  Telefonica (13 countries) Wind(Italy)
• Team VAS : Mobile Chat Room Project :To enabled mobile network's end users to create voice chatroom service in which they could create chat room ,join chat rooms ,leave messages and hear the messages left by others, all this through normal(not smart) phone calls. Developed system to report, track and remove offensive chat rooms and offensive messages .