Sep 2019 – Oct 2021 · 2 yrs 1 mo · Noida Area, India

• Overseeing a human resources department of 10 team members and their various functions.
• Taking care of daily work assignment of tickets received via HR Service Now within team.
• Responsible for integrity of employee data on Success-factor through real time updation of changes like supervisor, job titles, salary, bonus, cost center, product code, etc on SAP.
• Managing an employee life cycle of USA employees, which includes Issuance of Offers, Creation HR Records, background checks, , Probation Management, Administration of Employee Movements such as Transfers, Change to Terms & Conditions (including Promotion, Job Title change, Salary change, Bonus Change, Working Hours Change etc.), Exit Management,
• Communicating with other departments with regards to New Joiners & Leavers, Interacting and Supporting Local HR Business Partners in day-to-day operational issues, Investigating and resolving employee queries.
• Hands on experience on local HR policies in order to support employees' inquiries and maintenance of Document of Records.
• Also responsible for planning and implementing regular system audits and data reconciliation on regular basis.
• Ensuring Process SLA and KPI adherence and sub process delivery on time for smooth functionality.

Jun 2018 – Sep 2019 · 1 yr 3 mos · Noida Area, India

• Managed a small pod of 5 people taking care of day to day HR operation activities.
• Working on payroll and incentive processing for our our clients based in EMEA, APJs and America's.
• Working on advance excel and its additional functionalities.
• Knowledge and understanding of SQL queries to fetch desired results.
• Hands on experience on extracting reports build on SAS/ JCL platform.
• Managing controls required for accurate payout of commissions and incentives.
• Handling claims related issues of employees when they find a difference in crediting.
• Collaborating with Comp Finance to provide accurate and timely payments to employees
• Timely and accurate resolution incentives questions/disputes of employees via written/oral medium
• Develop, maintain and update systems and processes critical to the reporting and tracking of compensation and sales team metrics.
• Working with multiple teams like Order management, Master Data Management and IT for issues resolutions feedback.
• Collaborate with management and Leadership to improve compensation plan design
• Managing special projects, such as data analysis, process improvement, report building etc.

Feb 2015 – Feb 2018 · 3 yrs · Noida Area, India

• Served as health benefit consultant for our client based in US with a population of 1 lakh employees providing resolutions to issues and concerns with health care benefits such as medical, dental and vision etc.
• Worked on HRIS wherein handling employees details right from there joining till retirement.
• Adding and removing members and their dependents as needed, confirming that members are in correct benefits plans.
• Working on hiring and post hiring data/records for employees.
• Work closely with clients and vendors to ensure continuing coverage and reinstatement for members.
• Working on US federal Policies such as COBRA, Medicare, HIPAA Evidence of Insure ability.
• Creating and maintaining SOPS to ensure plan provisions are being followed.
• Managing and addressing daily workflows from clients and their employees.
• Working on SQL and SAS reporting to fetch participants records and perform corrections/changes.
• Conducts system edit cleanup including researching and determining reason for error and resolving it.
• Research complex employee benefit issues and formulates resolution by analysing fact patterns and applying plan provisions and best practices