Mayank Chaturvedi

VP of Engineering

Bengaluru, Karnataka, India13 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 3 years in Analytics and Consulting.
Expertise in Campaign Management and Customer Insights.
Proven track record in project management and client relations.

Stackforce AI infers this person is a seasoned Analytics professional with a strong focus on customer insights and campaign management.

Contact

Skills

Core Skills

Customer Insight AnalysisStatistical Modeling

Other Skills

Loyalty AnalyticsCampaign EvaluationTargetingCustomer Insight ReportingSASBusiness AnalysisIT ManagementMarket ResearchBusiness IntelligenceCompetitive AnalysisManagementFinancial AnalysisProduct DevelopmentSPSSSQL

About

3+ years of experience in Analytics and Consulting in the areas of Campaign Management, Statistical Analysis, Customer Insights analysis ,Retention & Acquisition. Experience of project management, providing business solutions and direction to project team and managing client relationship Specialties: Loyalty/Campaign Management Customer insight Analysis Statistical Modeling Technical Skill:- SAS/BASE , SAS/STAT , SPSS , R ,SQL , VBA , MS Office (Excel, Access, PowerPoint)

Experience

Citi

2 roles

Vice President CX

Promoted

May 2022 – Present · 3 yrs 10 mos

Assistant Manager

Jun 2014 – Oct 2023 · 9 yrs 4 mos

Working in Analytic Consulting Group (ASG) to provide Strategic solutions and consulting for Credit Cards Domain.

Wns global services

Senior Associate

Jun 2012 – Jun 2014 · 2 yrs · Gurgaon, India

Accountable for Loyalty Analytics process like Campaign Evaluation and Targeting at various levels – Store level, Product level, Media based targeting like through emails and SMS.
Responsible for customer insight Reporting providing key performing details of customers .
Automation and Revamping of Codes in SAS using modular programming.

Loyalty AnalyticsCampaign EvaluationTargetingCustomer Insight ReportingSASCustomer Insight Analysis+1