Nov 2023 – Dec 2024 · 1 yr 1 mo · United States · Hybrid

• Customer advocacy on scaling business operations through strategic technology investments, leveraging global teams through GCC strategy. Led business case preparation, product and services planning, delivery, GTM strategy, customer success/pre-sales, sales, and global multi-site operations. As a consultant, advised product start-ups/IT consulting organisations on strategies to scale up their product offerings, business operations, leveraging strategic partnerships and co-development initiatives.

Aug 2021 – Feb 2023 · 1 yr 6 mos

• Drove strategy and technology planning, built an adoption-focused, SaaS delivery organisation, supporting 155+ customers in the Americas and EMEA. Doubled project capacity to deliver parallel implementations and successfully onboarded 8-15 fashion, grocery, and speciality retailers (E-commerce & Brick and Mortar) per year on AI/ML-based CDP, Marketing Technology, and omnichannel personalisation platforms run on AWS. Boosted utilisation and productivity through improved work prioritisation, cross-training, mentoring, and coaching.
• Leadership Impact & Accountability
• Scaled SaaS delivery, enabling parallel enterprise implementations across the Americas and Europe
• Accelerated adoption of CDP and personalisation platforms through improved engagement
• Built CXO-level strategic partnerships, positioning platforms as enterprise innovation engines
• Led complex, multi-year technology transformations, driving operational and business outcomes
• Boosted team productivity and utilisation through mentoring, cross-skilling and operational discipline
• Owned technology strategy, GTM alignment, customer success, budget, margin, and P&L

Nov 2017 – Mar 2021 · 3 yrs 4 mos

• Orchestrated a transformative IT operating model overhaul alongside the CXO task force. Established a multi-function GCC, scaled HC from 0 to 350; Led IT strategy, leadership, and governance for 200+ business applications; oversaw data engineering & analytics, infrastructure, and information security. Consolidated IT for 8 brands, 4000+ locations, organically created capacity to deliver 50% more on capital work. Fostered revenue growth through innovations in advanced analytics, and omnichannel capabilities.
• Responsible and Accountable for:
• Business Transformation: Product Innovation, Digital Adoption, Modernization & IT Model change
• Team Leadership: Building large, diverse Global teams, Culture integration, Motivation, Coaching, Mentoring
• IT Delivery: IT Application Development, Integration, Program Management, 24x7 service operations
• Business Operations: Stakeholder collaboration, Thought leadership, Business Relationships
• Governance: Site Leadership, Budget, Cost, Risk management, business value measurement, KPIs
• Compliance: Support security audit, risk assessment, statutory regulations - SOX, GDPR, and CCPA
• Applications/Integrations Managed:
• Integrated retail (SAP, Oracle), E-commerce, Sourcing/Procurement/PLM, Supply Chain (Warehouse Management), Finance, Tax, HR, Real Estate/Facilities applications through the batch, API, and Microservices on cloud (AWS/GCP) and on-prem platforms. Managed data Engineering, Advanced Analytics, and CRM/Marketing Technology applications (Epsilon, Salesforce, Oracle, SAP); built data pipelines, and data lake, modeled customer behavior through ML algorithms and generated model scores to be consumed by BlueCore to launch digital marketing campaigns. Used Qlik and Microstrategy for dash boards/reporting.

Mar 2017 – Nov 2017 · 8 mos

• Head of product engineering with a specific focus on Oracle’s Revenue Management and Billing Analytics (ORMBA) Product for corporate banking and health care insurance business lines on Oracle Cloud Infrastructure (OCI). Managed multi-site, multi-cultured, global teams spread across the US, UK, and India. Collaborated with product strategy, sales/pre-sales, consulting to create product specs, and developing GTM Strategy, a roadmap for ORMBA. Led a large team of software engineering managers and developers, product managers, and QA specialists spread across different cities.
• Global Team building and management
• Product Engineering
• GTM Strategy/Product Road map
• Vendor/Procurement partnerships, contracts, Negotiation
• Product led:
• Oracle Revenue Management Billing & Analytics
• Tech: OBIEE (BI), ODI (ETL), GoldenGate (Integration)

Oct 2012 – Feb 2017 · 4 yrs 4 mos

• Head of product engineering with an expanded role to handle engineering function for Retail Insights/Retail Customer & Marketing Analytics & Advanced Science Engine, Pricing, Macro Space Planning products. Re-platformed products on Fusion Middleware; Took first steps to re-engineer products for mobile and cloud platforms; Improved margins and customer satisfaction through a deep focus on cost, quality, and engineering processes
• Modernized Core Merchandising (RMS) on ADF to help reduce TCO on Merch suite products
• Re-platformed Macro-Space Planning product on to iOS and Windows mobile platforms
• Integrated Merch Suite of Products with Ecommerce, Supply Chain and Planning product suite
• Reengineered products for the mid-market, developed processes for cloud (OCI) enablement
• Created additional capacity without increasing head count using automation, cross training

Sep 2006 – Sep 2012 · 6 yrs

• Core leadership team member involved in the setup of Oracle’s R&D unit in India for its retail products business. Built product development, sustaining engineering teams including hiring, ramp-up, the establishment of a high-performance culture, and customer-oriented delivery processes leveraging agile methodologies driving 90% improvement in escalation management, 50% operations budget reduction, and 3x improvement in customer experience. Talent coach, and mentor responsible for the professional development of multicultural global leadership talent including managers, leads, and technical architects. Product areas owned include merchandising, stores, data warehousing, Integrations with ATG (E-commerce), Planning, and Supply Chain (Warehouse Management).
• Built competent offshore, independent, build and run teams
• Enhanced products with localization extensions to cater to the Latin American customer base
• Built integrations with Planning, Stores (ATG/E-commerce), Supply Chain and Oracle Financials and PeopleSoft
• Reengineered UI of RMS to open tech stack enabling Oracle to retain source code control and IP
• Created build, release, upgrade, error correction, customer management processes & policies
• Implemented processes for improving performance levels, productivity, and utilization of staff

Jan 2003 – Sep 2006 · 3 yrs 8 mos

• Handled multiple roles in the Demand Creation and Fulfillment Systems (DCFS) area of BestBuy. Nurtured TCS's business relationship with BestBuy, partnering on strategic business initiatives such as customer-centricity and efficient enterprise aimed at business growth and IT systems modernization. Technology stack worked includes Java/J2EE, Microsoft tools, ASP, Oracle
• Modernized BestBuy’s inventory systems and reduced TCO by implementing Oracle Retail Suite
• Growth initiatives – Customer-Centricity, Global Sourcing, Ecommerce strategy, UCC-128 audit
• Ran multi-year transformation programs resulting in savings from reconciliation costs
• Implemented a new and improved home delivery & customer OMS for white goods

Aug 2000 – Dec 2002 · 2 yrs 4 mos

• Consultant solution architect to Retek, a mid-sized startup, architected and hands-on developed Java/J2EE-based web and mobile software products for streamlining in-store operations and corporate merchandising functions for large retail enterprises. Used Java/J2EE/Oracle tech stack. Adopted agile processes for XP like test-first design, CI/CD, pair programming
• Developed base and custom versions of the stores, merchandising products for mobile/web
• Performance tuned mobile solution to handle heavy data loads on limited memory devices
• Established TCS as a strategic services partner to Retek, owned customer relationship, P & L

Apr 1997 – Jul 2000 · 3 yrs 3 mos

• Solution designer, programmer, and project lead collaborated with multiple clients and business teams spread across the USA, UK, and India. Worked on a variety of business problems and used technology (predominantly Microsoft-based development tools) for the development of systems/applications. Representative accomplishments during this tenure are listed below.
• Led development of an integrated ERP application for managing global procurement, contracts,
• finance, HR, and administration functions of supreme courts of Pennsylvania
• Led design, development, testing, site installation, and support of Direct Marketing System (DMS)
• to enable SAAB Motors to launch targeted relationship marketing campaigns
• Founding member of mobile computing practice at TCS. Contributed to the development of
• business strategy, overall framework for developing enterprise class mobile applications

Sep 1989 – Aug 1994 · 4 yrs 11 mos · Hyderabad Area, India

• Developed automatic testing routines to test E10B, OCB, siemens digital and cross bar exchanges during off peak loads and load the results into a local database for analysis and next business action