Shalabh Shrivastava — CEO
I build things that scale and last. Over the last 20+ years, I’ve had the rare chance to work across Investment Banking, Strategy Consulting, Tech, Retail, and Internet Commerce. Each role gave me valuable learnings but it was Flipkart that became a defining chapter. Across a decade-long journey at Flipkart, I was trusted with some of the most complex, high-leverage problems - from building customer experience strategy ground up to scaling supply chains that could meet India’s rapidly growing e-commerce demand. I scaled their Last Mile logistics from 300K to 4M shipments/day and grew the large & furniture Supply Chain 10X in a year – while improving Customer Satisfaction from ~60% to 90%+ and reducing cost by ~35%. These were foundational to Flipkart’s customer promise and market leadership. Today, I lead Product, Strategy, and Ops for India’s largest & most complex hyperlocal fleet at Swiggy - the backbone for food, grocery, and convenience delivery at a national scale. I’m hands-on, love solving complex, business-critical problems using product, design, operations, strategy & fiercely people-first. I’m known for leading from the front, taking ownership of tough challenges, and delivering impact that’s both measurable and meaningful. In the long run, I hope to continue to solve at scale, build high-performing teams, and shape the next phase of India’s consumer-tech story.
Stackforce AI infers this person is a Logistics and E-commerce expert with a strong focus on operations and supply chain management.
Location: Bengaluru, Karnataka, India
Experience: 22 yrs 6 mos
Skills
- Product Strategy
- Operations Management
- Supply Chain Management
- Customer Experience
- Logistics Management
- Supply Chain Optimization
- Customer Loyalty
- Analytics
- Strategy Consulting
- Market Positioning
- Investment Banking
Career Highlights
- Scaled logistics from 300K to 4M shipments/day.
- Grew Flipkart's supply chain 10X in one year.
- Led product and operations for India's largest hyperlocal fleet.
Work Experience
Swiggy
Senior Vice President, Product & Operations (1 yr 4 mos)
Flipkart
VP & National Head - Large & Furniture Supply Chain (2 yrs 10 mos)
Senior Director & National Head - First Mile, Last Mile & 3P Logistics (7 yrs 7 mos)
Reliance Retail
Head - Loyalty, Analytics & CRM (7 yrs)
Cognizant
Strategy Consulting (1 yr 5 mos)
Ernst & Young
Investment Banking & Strategy Consulting (1 yr)
ICICI Bank
Investment Banking (1 yr 4 mos)
Education
MBA at XLRI Jamshedpur
BTech at Indian Institute of Technology - Banaras Hindu University (IIT-BHU), Varanasi