Jul 2021 – Dec 2023 · 2 yrs 5 mos · Bengaluru, Karnataka, India

• Led a team of 20 QA engineers in testing Salesken's flagship product, a conversational intelligence solution
• Developed and implemented comprehensive test strategies, test plans, and test cases to ensure the quality of Salesken's software products
• Worked closely with cross-functional teams including product management, development, and customer success to ensure timely delivery of high-quality software products
• Conducted regular code reviews to identify and resolve defects, and improve code quality
• Established and maintained quality metrics to measure and improve the effectiveness of the QA team
• Built automated test scripts to handle repetitive software testing work.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Authored and maintained well-organized, efficient and successful manual test cases for entire team.
• Tested functional and compatibility of new programs or updates in comparison to existing applications.

Mar 2020 – Jul 2021 · 1 yr 4 mos · Gurgaon, Haryana

• Project: Functional and Automation testing of Harman Media suite
• Tools : Packet analyzer tool -Wireshark, JIRA, AD and automation framework
• Role: As a Test Lead engineer, my responsibilities are environment deployment and setup MS
• Involved in End to End test planning and test strategy
• End-to-end functional and solution testing planning.3rd party apps (WebEX, Zoom, BJ and Polycom etc.) compatibility with Media Suite
• Troubleshooting and reproduction of field found critical issues to help development team
• SBS review and inputs
• Understand client requirements and determining the scope of Automation and Performance testing
• Bench Setup and testing
• Automating the test cases using Selenium Web driver and Python
• Design review with client
• Test Plan and Test Strategy Review
• Attending daily status call with client and raising QA concern to customer in daily meeting
• Wrote detailed requirements to create robust test plans and realistic work estimates for testing phases.
• Delivered lectures on testing techniques, tools and protocols to internal staff.

Apr 2018 – Mar 2020 · 1 yr 11 mos · Noida Area, India

• Test case creation, Automating Test Cases, Test Bench Setup and Test Execution
• Application name is Unigy 360 is a Cloud based Unified trading application
• Application which provides wide range of communication features like audio call, Conferencing, transfer, intercom calls
• Client is widely supported on windows and iOS devices
• Responsibilities: As a senior Test engineer, my responsibilities are environment deployment and setup UTC application
• Requirement gathering and Involved in End to End test planning
• Troubleshooting and reproduction of the field found critical issues to help the scrum team
• Tools and Technology used: Load balancer – Kemp, Database- MongoDB, option IT - cloud infrastructure.
• Performed quality audits across multiple internal IT functions.

Feb 2015 – Apr 2018 · 3 yrs 2 mos · Noida Area, India

• Test case creation, Automating Test Cases, Test Bench Setup and Test Execution
• Application name is Unified Communication Advanced
• UCA is a Client-server based Unified application
• This application communicate with Linux based Server and IP telephony based PBX for different features
• Application which provides wide range of communication features like audio video sip video chat calendar integration and lot more in one single mobile application
• Client is widely supported on Android, iOS, Windows Phone 8 and Blackberry devices.
• Solved hardware and software interface issues to boost system integrity.

Oct 2014 – Jan 2015 · 3 mos · Gurugram, Haryana, India

Jun 2014 – Oct 2014 · 4 mos · Chandigarh, India · Hybrid

Jun 2013 – Aug 2013 · 2 mos · Noida, Uttar Pradesh, India · On-site