Oct 2016 – May 2017 · 7 mos

• Responsible for delivery and execution of multiple BI projects for the Member Services Organization BI team.
• Study and implement processes for better pace and quality of delivery.
• Work with business stakeholders to understand and propose requirements, and take responsibility of communicating achievements, and hurdles to MSO management.
• Mentor team members for successful project execution and career growth.

Aug 2014 – Apr 2016 · 1 yr 8 mos

• The Member Services Organization at Sears is responsible for the operations and performance of all of Sears' contact centers. As a senior manager in the MSO technology team, responsible for engagement with operations and strategy executives to propose, build and deliver analytics, visualization and BI solutions that aid in the effective running of business and to measure and improve key business drivers such as member satisfaction and call transfer performance.
• Also responsible for working with the director on team strategy, financials, resource forecasting and planning, recruitment and constantly challenging and improving operational efficiency of the development team.
• Mentored and managed multiple individuals and provided hands-on solutioning and technical guidance where needed.
• Responsible for prioritizing work for the entire team as well as removing any obstacles in meeting timelines or delivery.
• Recognized as a valued partner and team member by senior leadership and operations teams.

Dec 2013 – Aug 2014 · 8 mos

• Responsible for leading the development & delivery of BI solutions in the Analytics Innovation organization. Leading the development team and responsible for timely delivery of high quality front end reporting solutions within approved budgets.
• Mentor and guide individual developers and designers.

Nov 2011 – Nov 2013 · 2 yrs

• As a team manager, responsible for executing and delivery of projects with cross-functional, geographically distributed teams within tight deadlines. Also responsible for customer engagement and overall technical solution design from end-to-end on the project.
• Set up and built an embedded BI team for the Targeted Interactions business, and was responsible for the overall functioning of the team, deliverables, and customer engagement.
• Managed delivery of multiple projects for the Retail and Home Services business.

Jan 2011 – Oct 2011 · 9 mos

• As a team lead, responsible for co-ordinating, overseeing and developing reporting and analytics in MicroStrategy, Tableau, SQL Server Reporting Services and Crystal Reports.

Feb 2009 – Dec 2010 · 1 yr 10 mos

• Across projects, involved in data analysis and data mining for reporting and analytics.

Mar 2008 – Aug 2008 · 5 mos

• Involved in report development and design of Crystal reports and SSRS reports for applications with huge volumes of data. Responsible for development and timely delivery of high quality, accurate reports.

May 2007 – Mar 2008 · 10 mos · Greater Chicago Area

• Designed and developed a .Net web-based automation system to generate submission packages for jurisdictional approvals. Involved in requirement scoping, architecture and design as well as development in co-ordination with client team.

Oct 2005 – Mar 2006 · 5 mos · Greater Chicago Area

• Involved in and development of entire BI solution using Business Objects XI R2. Responsible for customer interviewing and scoping of requirements, design and development. Also responsible for managing co-ordination with offshore team and allocation of tasks to team members for progress of project and accomplishing milestones.

Apr 2005 – Aug 2008 · 3 yrs 4 mos · Greater Chicago Area

• As Sr. Reporting Analyst involved in implementing reporting solutions for clients across domains and technologies.
• As Technical Manager - BI Practice, involved in ramping up the BI practice. Involved in recruitment of individuals. Supported the sales team as a sales consultant for Business Intelligence offerings. Involved in development of industry specific datamart products.

Jun 2001 – Sep 2004 · 3 yrs 3 mos · Chennai Area, India

• Custom software development, workflow product development, including requirements, design, development and testing. Responsible for development and delivery of modules in assigned projects.