Shradha Jha

Program Manager

Delhi, India4 yrs 9 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Proven track record in team management and quality assurance.
  • Strong leadership skills with a focus on talent development.
  • Expertise in driving efficiency and productivity.
Stackforce AI infers this person is a dynamic leadership professional in the SaaS industry with a focus on quality assurance and team management.

Contact

Skills

Core Skills

Quality ManagementTeam LeadershipQuality AssuranceProblem Solving

Other Skills

PresentationsAuditingCreativity SkillsMicrosoft OutlookMicrosoft WordMicrosoft PowerPointMicrosoft ExcelDashboardCalibrationHandle Confidential InformationQuery ResolutionBusiness RequirementsAttention to DetailCritical ThinkingAnalytical Skills

About

I am a dynamic leadership professional with solid experience in team management, quality assurance, and the ability to provide direction and strategy to encourage the achievement of company objectives. My focused approach on leading, training, and empowering teams with an aptitude for recognizing and developing talent has led to remarkable success in driving efficiency and productivity. In addition to my work experience, I possess strong management and leadership skills, including creativity, planning, people management, adaptability, communication, vision, decisiveness, and commitment. I am also adept at collaboration, communication, teamwork, delegation, planning, and prioritizing. Outside of work, I enjoy community involvement, writing, photography, and reading. My communication and interpersonal skills include active listening, empathizing with others, managing conflict, building lasting relationships, motivating others, leadership, and negotiation and persuasion.

Experience

Zomato

3 roles

Assistant Program Manager

Jul 2025Present · 8 mos · Gurugram, Haryana, India · On-site

Operations Lead

Jul 2024Aug 2025 · 1 yr 1 mo · Gurugram, Haryana, India · On-site

Senior Quality Analyst

Jun 2023Jul 2024 · 1 yr 1 mo · Gurugram, Haryana, India · On-site

Globiva

2 roles

Quality Team Lead

Promoted

Oct 2022Jun 2023 · 8 mos · Gurugram, Haryana, India · Remote

  • As a Quality Team Leader at Globiva, I provide status updates and reports to the manager for the assigned work, develop, create, modify, and execute tasks assigned, and review and assist team members on a regular basis.
PresentationsAuditingQuality ManagementTeam Leadership

Quality Analyst

Jun 2021Sep 2022 · 1 yr 3 mos · Gurugram, Haryana, India · Remote

  • As a Quality Analyst at Globiva, I developed and executed test plans to ensure that all objectives were met, identified and remedied defects within the production process, recommended, implemented, and monitored preventative and corrective actions to ensure that quality assurance standards are achieved, and investigated agents' complaints and product issues.
AuditingCreativity SkillsQuality AssuranceProblem Solving

Education

Delhi University

Bachelor of Commerce - BCom — Commerce

Jan 2018Jan 2021

Delhi Public School - India

Commerce

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