Feb 2021 – Sep 2022 · 1 yr 7 mos

Jun 2020 – Dec 2023 · 3 yrs 6 mos

Jan 2019 – Present · 7 yrs 2 mos · Greater Chennai Area

Jul 2018 – Jan 2019 · 6 mos · Chennai, Tamil Nadu, India

Jan 2018 – Jun 2018 · 5 mos · Perumbakkam Chennai

•  Heading the entire Business Operations and responsible for conversion management.
•  Supervising the functions of all clinical and non-clinical departments and involve in
• developing and integrating systems for ensuring smooth day to day operations of the
• hospital and departments.
•  Top line & EBITDA targets.
•  Extend complete supervision for Billing - cash, corporate and TPA and provide guidance
• to credit cell for timely recovery for both Domestic and International.
•  Developed new process in patient care areas to raise peak performance levels through
• creative, hands on leadership.

May 2017 – Dec 2017 · 7 mos

•  Accountable for whole of Administration & Operations for a 200 bed, Tertiary Care
• Institution with P&L responsibility.
•  Successfully got the hospital prepared for entry-level NABH accreditation in terms of
• facility readiness and process implementation.
•  Refurbish IP pharmacy & bulk store and successfully track the movement of the stocks
• available and monitor the inventory and sales which in turn resulted in cost
• optimization and manpower utilization.
•  Regional lead for 'Other Income Generation' & 'Cost Saving Initiatives'.
•  Top line & EBITDA targets.
•  Successfully achieved positive results in the internal audit.
•  Representing the operations team for the internal board meetings and submitting the
• reports to the top management.
• Re-engineering process in line with Quality and efficiency goals.
•  Developed new process for employee evaluation which resulted in marked performance
• improvements.

Sep 2013 – May 2017 · 3 yrs 8 mos

• Overall responsibility for OPD, IPD, ER, OP Pharmacy, Registration, Radiology billing, International Patient Care Services, ICU's & Ward management.
• Representing the operations team for the internal board meetings and submit the reports to the top management. Coordinate with Consultants(Doctors) and also with top management to get all the required processes inline with requirement within strict deadlines.
• Apart from operations, involved with guiding & counselling the International patients / VIP's on the hospital processes & procedures.
• Heading a team comprising of the OPD Manager, IP Manager ( Front office & discharge billing ), ER , Ward Managers, EPABX agents, Service Line Managers, International Patient Care Team, OP Pharmacy Head and front line staff in all these areas.
• Team development
• Cost reduction, Patient satisfaction, Develop new Business lines
• Re-engineering processes in line with Quality and efficiency goals

Jun 2011 – Sep 2013 · 2 yrs 3 mos

• Drove the business from start – up to full–scale operation. Accountable for the improvement in service ratings by way of liaison with customer relations to ascertain measurable attributes for a team size of 450+ crew strength. Conduct performance checks through audit flights (domestic and international) to ensure products that are served are the best and with high standards. Regular briefings and debriefings with crew to share areas of improvement, circulars,current aviation trends, etc.Introduce monthly campaigns in key areas to identify core issues that has an impact on onboard service delivery areas . Follow up on audit findings and its sharing to entire team.
• Instrumental in setting up LCC setup: In-depth Learning, evaluation, application and co-ordination to introduce this new model for the Base. Implementation of structural changes, associated service requirements, resources, circulars, and gaining the confidence of inter departmental performance support. Drive onboard sales with motivation and training to achieve measurable targets. Member of the core group committee leading a project named “lean Project” to identify and accomplish cost cuttings. Play vital role in increasing ancillary revenue onboard. Convert low sale sectors to high end.
• Service Performance: To monitor individual crew performance on service, safety, communication skills, leadership qualities, grooming, accountability, etc. Additional emphasis on mentoring and coaching them in line with company procedural and policy expectations. Special session for crew who needs increased attention to meet standard performance level. Professional approach to envisage additional measures for crew whose performance is considered in-disciplined. Personal attention to crew welfare. High end administrative overlook on uniforms, weight checks associated performance parameters, aesthetic review, make-over’s, etc.

Jul 2006 – Jun 2011 · 4 yrs 11 mos

• Effective multiple co-ordinations: catering department to enhance the visibility of crew operational catering requirements.In addition, monitor multiple internal customers – Engineering, Cabin
• Appearance, & Airport Services in order to ensure smooth service delivery of crew operations. Effected regular co-ordination of internal and external departments to review and enhance performance.In-depth analysis of meal sampling, provide feedback and suggestions. Detailed analysis of BCP (Business Continuity Plan). Overall contribution to ports associated performance - safety, OTP etc., Close co-ordination with out-ports Airport Managers to ensure continuity of service delivery on ground. Enhance vigilance to check nefarious activity by team members, if any, on board.Participate in Sales and Marketing events.
• Control daily operations, training, co-ordination of cabin crew FDTL, etc., Part of the recruitment of cabin crew for the region, crew appraisal and CCIC/Crew confirmations. Chosen and effectively deputized as officiating Base Manager in Managers absence. Effective co-ordination with multiple vendors – hotels, transport, etc. Active participation in the upkeep of CCLOM (Cabin Crew Line Operation Manual) y providing regular feedback and its follow-up actions. Re-addressal of team members during their personal emergency – comfort, logistics, upkeep of brand image and counselling. Systematize leave management.

Jan 2001 – Jun 2006 · 5 yrs 5 mos

Jul 1998 – Dec 2000 · 2 yrs 5 mos

• Learning and effectively administering multifunctional roles in the areas of baggage make up, check in counters, Privilege Customer service, incoming baggage Irregularity, Reservations, Ticketing, Tele-check in , Flight handling and Weight and Balance(Load & Trim) for single aisle aircraft type. Part of the team that was instrumental in realignment of work structure & compartmentalizing into exclusive units (ex: Ramp unit, counter unit, etc). A regular participant in showcasing sales product in road show, workshop, etc. Won accolades on exemplary passenger handling and customer service.