Mar 2025 – Present · 1 yr

• Advising clients on life insurance policies aligned with their needs. Assisting with policy documentation, claims, and renewals. Maintaining strong client relations and meeting sales targets.

Jan 2023 – Jan 2024 · 1 yr

• Managed a team of 15 employees to ensure efficient operations and customer service. Developed and implemented a cost-saving system to reduce overhead expenses. Participated in the planning and execution of successful marketing campaigns. Managed project operations for smart home automation. Supervised staff and coordinated sales, service, and client management.

Jan 2022 – Jan 2023 · 1 yr

• Prepared and reviewed GST returns (GSTR-1, GSTR-3B, GSTR-9, etc.) for diverse clients across multiple industries, Minimizing errors and penalties. Conducted GST audits and reconciliations, identifying discrepancies and implementing corrective actions to ensure accurate tax reporting. Represented clients before tax authorities for GST assessments, audits, and appeals, achieving favourable outcomes in complex cases. Provided training and guidance to client teams on GST law updates, e-way bill generation, and best practices for compliance. Resolved queries related to input tax credit, reverse charge mechanism, and GST implications on various business transactions. Implemented process improvements to streamline GST compliance, reducing turnaround time and improving accuracy. Used to fill 20 GST files in a day.

Jan 2021 – Jan 2022 · 1 yr

• Assisted 350+ daily customers with checkout, answering outstanding questions. Collaborated with 5 other cashiers, offering assistance to other teammates during busy times. Managed inventory and directed support staff to assist customers who asked for specific grocery items. Recognized as an employee of the quarter.