Mukesh Chowdhry

CEO

Mumbai, Maharashtra, India24 yrs 7 mos experience

Highly StableAI Enabled

Key Highlights

Over 23 years of experience in HR and Operations.
Led high-performing teams at Amazon, enhancing employee engagement.
Expert in strategic HR initiatives and people development.

Stackforce AI infers this person is a seasoned HR and Operations leader with expertise in E-commerce and Telecommunications.

Contact

Skills

Core Skills

Hr OperationsPeople DevelopmentHuman Resource DevelopmentBusiness DevelopmentHr ManagementNew Business DevelopmentPeople ManagementCustomer Service

Other Skills

Employee EngagementTeam ManagementRecruitmentTraining DevelopmentOnboardingHR StrategyPerformance ManagementLeadership DevelopmentPolicy GovernanceCulture BuildingHR PoliciesEmployee RecognitionSales ManagementProblem SolvingCross-functional Team Leadership

About

With over 2 decades of professional experience, I have successfully contributed to the fields of HR operations, employee engagement, and People Development. As a former Manager at Amazon, I led initiatives that aligned with the organization's mission to enhance seller support and employee engagement. My goal is to deliver impactful strategies that foster organizational growth while creating inclusive and collaborative work environments.

Experience

Self-employed

Independent Trader – Financial Markets

Nov 2024 – Present · 1 yr 4 mos · Remote

Engaged in self-directed trading in financial markets, emphasizing disciplined decision-making.
Conducted thorough market analysis to identify trading opportunities and manage risks effectively.
Pursued ongoing professional development in Strategic HR, People Analytics, and leadership capabilities.

Amazon

Operations Team Manager

Dec 2020 – Nov 2024 · 3 yrs 11 mos

Managed a high-performing seller support team of 120 associates, enhancing service delivery for Amazon sellers across multiple regions.
Spearheaded employee engagement initiatives, significantly boosting team morale and productivity.
Collaborated with the Leadership Training team to deliver 36 impactful development sessions for associates.
In Collaboration with Recruitment & Operations teams successfully recruited 950 associates across India & Onboarded 18 batches in Maharashtra.

Employee EngagementTeam ManagementRecruitmentTraining DevelopmentHR OperationsPeople Development

Hr anexi

Senior Consultant -HR Outsourcing & Advisory

Feb 2019 – Dec 2019 · 10 mos · Mumbai, Maharashtra, India · On-site

Strategized HR and organization development initiatives for family-owned businesses, enhancing operational efficiency.
Managed a team of 3 consultants, overseeing HR activities across Mumbai and Gujarat.
Successfully implemented performance management and leadership development programs, improving employee engagement and organizational culture.

HR StrategyPerformance ManagementLeadership DevelopmentHuman Resource DevelopmentBusiness Development

Firstsource

Senior Manager- Human Resources (Employee Engagement)

Aug 2002 – May 2018 · 15 yrs 9 mos · Mumbai, Maharashtra, India · On-site

Led HR Operations for a key Mumbai center supporting a workforce of 1,500+ employees, delivering business-aligned HR strategies for a global telecom client. Spearheaded employee engagement initiatives, policy governance, and culture-building programs, supported by a high-performing HR team.
Designed and executed functional HR plans, launched a center-wide Rewards & Recognition framework to enhance morale and retention, and collaborated cross-functionally to identify skill gaps through competency mapping. Rolled out targeted L&D modules for Support and Operations teams, driving capability uplift.
Scaled performance assessment frameworks to boost individual and team productivity. Partnered with legal and external stakeholders ensuring compliance and ethical governance. Managed the full employee life cycle—from onboarding to exit ensuring seamless HR service delivery and alignment with organizational goals.

HR OperationsEmployee EngagementPolicy GovernanceHR ManagementPeople Development

Zenta technology

Customer Service Representative

Nov 2001 – Aug 2002 · 9 mos

Built business opportunities for U.S.A based clients and products; explored new business avenues and ensured sustained growth and flow of business. Managed the sales and promotion activities for various products to customers across U.S.

Seth’s mobile world (dsa for bpl mobile)

Business Development Manager

Mar 2001 – Nov 2001 · 8 mos · Mumbai, Maharashtra, India · On-site

Lead a team of 12 sales executives responsible for sales & business development activities focused on accelerating business growth. Evaluated and mapped prospective customers for driving promotions and sales of products and subscriptions, managed various promotion activities for account activation sales, mobile & accessories sales and other services. DSA was awarded & recognized as one of the top performing sites for Mumbai region.

Sales ManagementBusiness DevelopmentNew Business DevelopmentPeople Management

Magus marketing & information pvt.ltd

Customer Care Executive

Nov 1999 – Feb 2001 · 1 yr 3 mos · Mumbai, Maharashtra, India · On-site

Delivered exceptional support to BPL mobile subscribers, addressing product, billing, and technical queries.
Enhanced customer satisfaction by resolving issues efficiently, resulting in a 20% reduction in call handling time.
Collaborated with cross-functional teams to streamline processes, improving overall service delivery.
Developed strong communication and problem-solving skills while working in a fast-paced environment.

Customer ServiceProblem Solving