Oct 2022 – Sep 2025 · 2 yrs 11 mos

• Key Accomplishments:
• Spearheaded development of a bank-grade deal room platform handling financial transaction workflows and secure data exchange across institutions.
• Engineered payment interfaces with form validation, state management, and API integrations ensuring transaction integrity.
• FMDQ - ARTIS DealRoom: Spearheaded the development of a dynamic bank data management platform, integrating RESTful APIs to ensure seamless data exchange and robust performance.
• ePay Payment System: Engineered a secure, user-friendly payment interface using React Hook Forms and Redux, enhancing transaction reliability and account management.
• Arronax Media VOD: Designed interactive interfaces for subscribers and administrators, optimizing content browsing and subscription management.
• HotPoint Electronics & SaritExpo Centre: Improved website performance and responsiveness by integrating frontend features within Django templates using vanilla HTML, CSS, JavaScript, and SASS.
• Mentored junior developers and drove technical decisions across projects, consistently meeting deadlines and elevating team performance.

Jan 2021 – Feb 2026 · 5 yrs 1 mo · Nairobi County, Kenya

• Key Accomplishments:
• Developed and maintained responsive websites to meet client requirements and boost online visibility.
• Managed IT infrastructure, ensuring secure network configurations and reliable system performance.
• Implemented custom software solutions and automated workflows, streamlining business operations.
• Collaborated with clients to identify technical challenges and deliver targeted solutions within budget and timeline.
• Provided ongoing technical support and training, enhancing user proficiency and system adoption.

Oct 2019 – Oct 2020 · 1 yr · Nairobi County, Kenya

• Key Accomplishments:
• Installed, configured, and maintained computer hardware and software, reducing system downtime.
• Planned and executed scheduled maintenance and upgrades for workstations to enhance performance and reliability.
• Troubleshot and repaired hardware issues, including computers, printers, and network devices, ensuring rapid issue resolution.
• Supported new application rollouts and managed data backups and recovery to secure critical information.
• Delivered computer literacy training to staff and clients, improving operational efficiency and user confidence.

Aug 2019 – Jan 2020 · 5 mos · Kenya

• Impact & Key Accomplishments:
• Engineered responsive, accessible layouts using Bulma, HTML, and CSS to enhance user engagement and streamline performance.
• Integrated dynamic content in collaboration with design and back-end teams to ensure seamless user experiences.
• Optimized front-end code, resulting in measurable improvements in page load times and cross-browser performance.

Jul 2017 – Aug 2019 · 2 yrs 1 mo · Kenya

• Directed international SEO strategy across 10+ markets to improve global organic reach and search visibility. Optimized website structure and multilingual content, increasing organic traffic by 30% and conversion rates by 20%.
• Key Responsibilities & Accomplishments:
• Conducted market research to tailor technical SEO enhancements for diverse regions.
• Collaborated with cross-functional teams to implement analytics-driven improvements.
• Streamlined localization efforts, ensuring consistent performance across regional markets.

Aug 2016 – Apr 2017 · 8 mos · Kenya · On-site

• Streamlined user request handling by accurately capturing and documenting details in the help desk system via phone and email, ensuring prompt and effective resolution.
• Resolved Level 1 technical issues (e.g., MS Office, user permissions, internet access, printing errors) remotely or over the phone, employing advanced problem analysis and customer service expertise.
• Coordinated Level 2 and 3 escalations by assigning cases to specialized ICT teams, maintaining efficiency and minimizing downtime.
• Managed access and security protocols by maintaining and controlling user authentication information, safeguarding data integrity.
• Enhanced operational efficiency by testing, imaging, and maintaining PCs, laptops, and related hardware to ensure optimal functionality.
• Authored and updated system manuals and conducted user training sessions, improving procedural standards and empowering users with essential knowledge.
• Key accomplishment: Played a pivotal role in boosting client satisfaction scores through professional, courteous, and solution-oriented service, achieving consistently high feedback ratings.
• Key accomplishment: Spearheaded a project to optimize the help desk knowledge base, resulting in a 20% improvement in issue resolution times.

Jan 2016 – Jan 2017 · 1 yr

• Designed and implemented user-focused webpage layouts and scripted dynamic, functional websites that met client needs and enhanced user experience.
• Developed and maintained interactive web solutions, including robust programming and ensuring reliability and long-term functionality.
• Solved critical coding challenges and conducted technical troubleshooting, optimizing website performance and addressing project-specific technical issues.
• Created and curated engaging multimedia content, including digital imaging, to improve website appeal and retention.
• Key accomplishment: Spearheaded a web development project in 2017 that successfully upgraded a legacy system to a modern, scalable solution, which increased user traffic by 25%.
• Key accomplishment: Designed and launched a multimedia-rich website that showcased advanced digital imaging, earning recognition in client testimonials.