May 2019 – Nov 2020 · 1 yr 6 mos

• Engineering Leader | Performance & Scalable Microservices Solutions
• Providing technical leadership and strategic oversight to a team of engineers developing microservices-based applications at scale, ensuring high engineering and quality standards.
• 📌 Key Responsibilities & Impact:
• ✔ Performance Engineering Ownership – Accountable for the end-to-end delivery of all offshore performance projects, driving efficiency and excellence.
• ✔ Technical & Domain Expertise – Building a deep knowledge base in the product, domain, and functional areas to enhance team capabilities.
• ✔ Leadership & Talent Development – Offering strategic and tactical direction, coaching, and growth opportunities to empower engineers.
• ✔ Cross-Functional & Organizational Contributions – Actively involved in initiatives that strengthen organizational culture and technical excellence.
• ✔ Client Engagement & Relationship Management – Driving new client relationships and partnerships, ensuring alignment with business goals.
• This role allowed me to blend technical leadership, strategic planning, and team mentorship to build scalable, high-performance solutions while fostering innovation. 🚀

Sep 2017 – Apr 2019 · 1 yr 7 mos

Apr 2014 – Sep 2017 · 3 yrs 5 mos · Bengaluru, Karnataka, India

• QA & Performance Engineering | IBM Partner Engagement Manager (PEM)
• Led Functional Verification Testing (FVT), System Verification Testing (SVT), and Performance Engineering for one of the first SaaS offerings in the business unit—IBM Partner Engagement Manager (PEM).
• 📌 Key Contributions:
• ✔ Built the team from the ground up – Led hiring, resource enablement, and training to establish a high-performing QA & Performance Engineering team.
• ✔ Defined Test Strategy & Processes – Developed a comprehensive test strategy, setting up scalable testing frameworks and best practices.
• ✔ Performance & Scalability Testing – Ensured optimal performance, scalability, and reliability of the SaaS-based PEM solution.
• ✔ Pre-Sales & Technical Evangelism – Represented IBM at technical events, delivered product demos, and contributed to pre-sales activities, showcasing PEM’s capabilities.
• This role allowed me to combine technical leadership, strategic planning, and customer engagement, driving the success of a cutting-edge SaaS product. 🚀

May 2010 – Mar 2014 · 3 yrs 10 mos · Bengaluru, Karnataka, India

• Performance Engineering & Release Management | IBM Sterling Products
• Led SVT (System Verification Testing) and Performance Engineering efforts for three major releases (May 2010 – April 2013), ensuring seamless delivery and optimal performance of IBM Sterling Warehouse Management, Order Management, Call Center, and Store solutions.
• 📌 Key Contributions:
• ✔ Release & Delivery Management – Planned, developed, and executed strategies to certify releases from both SVT and PE perspectives.
• ✔ Capacity Planning – Led field-driven capacity planning for IBM Sterling WMS & OMS, ensuring scalability and efficiency.
• ✔ Performance Engineering Leadership – Spearheaded the transition from traditional to Agile development, integrating performance best practices.
• ✔ Cross-Functional Collaboration – Fostered a high-performance culture, guiding cross-functional teams to deliver quality at scale.
• ✔ Technical Enablement – Authored internal benchmark reports & white papers, conducted technical workshops to empower partners.
• ✔ Architectural Guidance – Provided strategic input to enhance performance, scalability, and robustness of IBM Sterling products.
• This role strengthened my expertise in enterprise performance engineering, release strategy, and Agile transformation, driving tangible business impact. 🚀

Jun 2010 – Jun 2011 · 1 yr

Oct 2009 – Jul 2010 · 9 mos

• QA Manager | L3 QA & Service Pack Certification | Supply Chain Products
• Led the L3 QA team responsible for certifying service packs and hotfixes for world-class Supply Chain products, ensuring high-quality releases under aggressive SLAs.
• 📌 Career Growth:
• Joined as a Senior Test Engineer, promoted to Test Team Lead (April 2007), and elevated to QA Manager (October 2009).
• Played dual roles in Technical & People Management, overseeing test planning, execution, and delivery
• .
• 📌 Key Contributions:
• ✔ Developed smarter testing approaches to accelerate release cycles while maintaining quality.
• ✔ Enabled the team to meet aggressive SLAs, often delivering one hotfix per day across multiple versions and customers.
• ✔ Designed and implemented test report templates & methodologies to streamline processes.
• ✔ Successfully delivered service packs, hotfixes, and pre-releases, exceeding customer expectations consistently.
• This role honed my ability to balance speed, precision, and customer satisfaction while managing high-performing teams in a dynamic, fast-paced environment. 🚀

Apr 2007 – Sep 2009 · 2 yrs 5 mos

Oct 2005 – Mar 2007 · 1 yr 5 mos

Aug 2004 – Oct 2005 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Team Lead | Software Testing & Quality Assurance
• Led a team of four, driving the successful delivery of critical functional modules while ensuring high-quality standards. My role involved:
• ✔ Overseeing end-to-end testing of various modules, ensuring seamless functionality and performance.
• ✔ Preparing and reviewing test case outline documents to establish clear testing strategies.
• ✔ Mentoring and coaching junior team members, enhancing their expertise in product features, tools, and technologies.
• This experience honed my leadership skills, attention to detail, and ability to deliver reliable software solutions in a fast-paced environment.

Oct 1999 – Aug 2004 · 4 yrs 10 mos · Bangalore, India and Boca Raton, Florida, US

• Software Professional | Developer | Tester | Onsite Coordinator
• During my tenure at MphasiS, I played multiple key roles—Developer, Tester, and Senior Product Tester—working across products built on Borland and Microsoft technologies. My experience spanned diverse domains, including Insurance, Automobile, and POS systems.
• One of the most impactful assignments was serving as an Onsite Coordinator for a Fortune 500 client in Boca Raton, FL. In this role, I:
• ✔ Acted as the bridge between the client and the offshore team, ensuring seamless communication and requirement gathering.
• ✔ Led integration testing, product deployment, and monitoring, while gathering end-user feedback for continuous improvements.
• ✔ Contributed to the development of a security-focused product designed to prevent fraudulent transactions on POS servers, mitigating internal theft risks.
• Beyond my project responsibilities, I played a crucial role in:
• ✔ Driving test estimation and establishing testing templates, processes, and standards to enhance efficiency.
• ✔ Mentoring and coaching junior team members, helping them gain expertise in product features, tools, and technologies.
• This experience sharpened my ability to navigate complex product ecosystems, work collaboratively across global teams, and deliver high-quality software solutions with a performance-driven mindset.