Archana Raj

Customer Success Manager

Dubai, United Arab Emirates11 yrs 2 mos experience

Key Highlights

Over 10 years in customer relationship management
Proficient in CRM strategies and GDS
Strong ability to streamline operations

Stackforce AI infers this person is a Customer Relationship Management and Administrative Specialist with a focus on enhancing operational efficiency.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Customer ServiceCourse AdvisorCareer CounselingTravel ConsultingOffice Administration

Other Skills

Customer Service RepresentativesFront Office OperationsAdministrative AssistanceAdministrationTeam ManagementProgress BillingBusiness PlanningGuidanceAccountingAirline TicketingCrisis ManagementCustomer Experience Management

About

Dedicated and versatile professional with over 10+ years of experience in customer relationship management, administrative support, document controller, travel consulting, marketing and student services. Demonstrates a strong ability to manage front-line communications and streamline operations across both academic and corporate environments. Proficient in CRM strategies and global distribution systems (GDS), with a solid track record of enhancing customer satisfaction and operational efficiency. Skilled in office administration, student counseling, and coordinating cross-functional teams to deliver high-quality service. Known for a proactive approach to problem-solving, attention to detail, and a commitment to continuous improvement in client engagement and support services.

Experience

Medcity international academy

Customer Relations Manager/ Administration Manager

Feb 2024 – Jul 2025 · 1 yr 5 mos · Mavelikkara, Kerala, India · On-site

✓ Developed strategies for customer interaction and engagement
✓ Guiding the organization’s activities
✓ Identifying opportunities to improve a business’ policies or objectives
✓ Ensuring a company is operating securely and effectively
✓ Preparing and reviewing operational reports
✓ Leading and/or participating in meetings
✓ Assisting managers in compiling annual budget information and reports
✓ Maintaining all policies and procedures manuals
✓ Hiring and training administrative staff
✓ Delegating tasks to administrative assistants
✓ Creating personnel folders for new hires
✓ Monitoring and projecting staffing needs
✓ Overseeing department budget planning and development
✓ Managing and maintaining all department databases
✓ Performing clerical accounting and general office duties as needed
✓ Developing strong relationships with cross-functional teams and departments

Customer Service RepresentativesCustomer Relationship Management (CRM)Customer Service

B-ghud

Administration Manager

Jan 2023 – Jun 2024 · 1 yr 5 mos · Mavelikkara, Kerala, India · On-site

✓ Planned and executed strategic marketing campaigns
✓ Review and maintain written and computer files, plus conduct data entry
✓ Assist in the coordination of administrative functions, including budget, personnel, meetings, and clerical duties
✓ Research and collect information
✓ Assist with all budget activities, including accounting
✓ Help implement new programs, procedures, methods, and systems
✓ Conduct fiscal reviews, surveys, and collect information on administrative matters
✓ Prepare confidential documents and reports
✓ Maintain meeting minutes
✓ Coordinate and schedule meetings and conferences
✓ Coordinate operations; including purchasing, equipment, property inventory, building, equipment, and disposal
✓ Maintain complete stock of all office supplies and accuracy of inventory
✓ Connect with office vendors to carry out fixes and improvements

Tiju's academy

Course Advisor / Customer Relationship Executive / Office Admin

Mar 2021 – Jan 2023 · 1 yr 10 mos · Kerala, India · On-site

✓ Guidance and Planning: Help students select courses aligned with their academic and career goals.
✓ Progress Monitoring: Track student performance and ensure they meet graduation requirements.
✓ Support Services: Refer students to institutional resources for academic or personal support.
✓ Policy Navigation: Assist students in understanding academic regulations and procedures.
✓ Career Advising: Provide insights into career paths and help align academic choices with future
✓ Collaborate with subject matter experts and managers to identify training needs.
✓ Develop course design manuals detailing objectives, content, and evaluation methods

Course AdvisorCareer Counseling

Arabian travel agency

Travel Consultant/ Office Admin

Mar 2014 – Jan 2021 · 6 yrs 10 mos · Abu Dhabi Emirate, United Arab Emirates · On-site

✓ Made travel arrangements using Sabre and Galileo
✓ Managed front office operations, accounting, and ticketing
✓ Ensured administrative efficiency and customer satisfaction
✓ Itenary Planning: Recommending destinations, transportation, accommodation and activities
✓ Booking & Coordination: Handling reservations for flights, hotels, car rentals, and tours.
✓ Documentation & Compliance: Advising on visas, passports, and travel insurance.
✓ Crisis Management: Assisting with cancellations, delays, or emergencies during travel.
✓ Supplier Liaison: Building relationships with airlines, hotels, and tour operators.

Office AdministrationFront Office OperationsTravel Consulting