Jan 2025 – Present · 1 yr 2 mos · London Area, United Kingdom · Remote

• Sharing the benefits of my 8 years leading identity at scale to help companies to understand the rapidly evolving world of IAM & identity security & better secure themselves.

Nov 2016 – Jan 2025 · 8 yrs 2 mos

• Established the IAM programme for Tesco from scratch covering IGA, PAM and SSO/MFA.
• I led development and implementation of the vision, strategy, team, technologies and capabilities to manage access risk in Tesco at scale.
• Highlights include:
• Establishing a unique identity for every employee and third parties globally (c.450,000 people)
• Building IGA to manage access for hundreds of applications and thousands of infrastructure components, covering millions of accounts & access entitlements with high levels of automation for joiners, movers, leavers and access requests.
• SSO implementation for hundreds of corporate systems
• 400,000+ person MFA implementation
• Developed secure account setup and recovery solution, rooted in strong identity verification, for secure credential management
• Developed & implemented simple QR code-enabled authentication method for low-risk/high volume authentications in stores and depots.
• Implemented PAM for key financial controls systems

Oct 2015 – Oct 2016 · 1 yr

• Leading on identifying and delivering improvements to the existing communications (xMatters) and service desk (Zendesk) platforms across the Tesco Group.

Apr 2015 – Oct 2015 · 6 mos

• Lead the team procuring, developing and implementing a new service desk tool (Zendesk) globally for Tesco.

Sep 2014 – Apr 2015 · 7 mos

• Lead the Technology Change Programme team, with a wide-ranging remit.
• This included working with key third party partners to deliver high-quality Agile training, delivery of backlog management tooling to the organisation and process development/implementation work across varied areas (finance, system support) to enhance efficiency.

Mar 2014 – Sep 2014 · 6 mos

• Working in the context of a large-scale reorganisation which saw a move from a development/operations split to merged DevOps teams, I developed and trained in key system support processes (incident, major incident, change, problem management) across the organisation.
• During this period I also procured, configured and deployed a new communication system which is used extensively in day to day operations to communicate incidents and major incidents.

Nov 2012 – Mar 2014 · 1 yr 4 mos

• Working within the Service and Operations department of Tesco.com, focusing on ensuring the quality of development being released into live service:
• Established a process for development teams to introduce new releases to support team members.
• Assessed technical risk of new developments using a framework developed within the team covering physical & logical design and monitoring amongst others.
• This role also covered the development of operational processes for support, including access management and problem management.

Jun 2011 – Nov 2012 · 1 yr 5 mos

• Working as a project manager, with a responsibility for the service introduction of the replatformed Tesco Direct website.
• This included extensive process design and implementation work covering both application support and first level helpdesk teams in two locations to ensure that the platform was supported appropriately.

Jul 2009 – Aug 2009 · 1 mo · London, United Kingdom

• Internship covering both Advisory and Audit placements.