Darren Ellicott

Customer Success Manager

Tadworth, England, United Kingdom16 yrs 9 mos experience
AI Enabled

Key Highlights

  • 10 years of experience in HRTech and Customer Success.
  • Led Customer Success teams in both UK and USA.
  • Expert in building high-performing global teams.
Stackforce AI infers this person is a Customer Success leader in the HRTech and SaaS industries.

Contact

Skills

Core Skills

Customer SuccessStrategic ThinkingBusiness DevelopmentRecruitment Strategy

Other Skills

HR toolsPayroll solutionsCompliance expertisePartnershipsCommunicationStrategic InitiativesRetentionGTM strategyAI modelsBusiness ReviewsStrategic RelationshipsCustomer ServiceCustomer SatisfactionCustomer ExperienceStakeholder Management

About

Darren has spent 10-years in the realm of HRTech leading the creation and expansion of Customer Success functions in both the UK and USA. He's worked with companies from scale-up's all the way up to global household names & has helped his client's change their outlook on the talent landscape. Currently leading fastest growing region’s CS team.

Experience

Deel

2 roles

Senior Manager of Customer Success

Promoted

Sep 2025Present · 6 mos · Remote

  • Deel is the all-in-one Global People Platform that simplifies and streamlines every aspect of managing an international workforce—from culture and onboarding, to local payroll and compliance. Our industry-leading suite of HR tools, payroll solutions, mobility services, and compliance expertise makes it possible for companies of all sizes to scale globally with unmatched speed and flexibility.
  • Today, Deel serves over 25,000+ companies worldwide—from small teams to publicly traded enterprise businesses.
Customer SuccessHR toolsPayroll solutionsCompliance expertiseStrategic Thinking

Manager of Customer Success (UK & Ireland)

Apr 2024Sep 2025 · 1 yr 5 mos · Remote

Stackd

Mentor

Sep 2025Present · 6 mos · Remote · Remote

  • Guiding mentees to improve their skills and advance their careers in Customer Success.

Hackajob

5 roles

Global Head of CS & Partnerships

Oct 2023Apr 2024 · 6 mos

  • Interview with top companies, with no one in the middle, and transparent salary information. Create your free profile, let companies apply to you and discover job opportunities in Software Engineering, UX/UI, DevOps, Data Science and more.
Customer SuccessPartnershipsCommunicationStrategic InitiativesStrategic Thinking

Head of US Marketplace (CS + Retention) - GTM

Apr 2022Oct 2023 · 1 yr 6 mos

  • hackajob exists to bring people together with the companies that need them to continue driving the world forward. To continue building the future.
  • By creating the best-in-class experience with a candidate-centric platform, tech professionals can leverage our platform to learn new skills, participate in community events, engage directly with employers and ultimately, find their next role.
  • Through our full-stack hiring platform, companies are able to directly source talent through a two-sided marketplace, craft a compelling employer brand to a community of over 500k tech professionals, conduct online assessments and remote interviews; as well as generate powerful insights about their diversity and inclusion performance.
  • Our platform is underpinned by over 50 million first-party data points on technical professionals that leverage proprietary AI models to enable companies to get an 85% response rate, to individuals they message via our marketplace; whilst reducing the number of applications to make a hire by 7x.
Customer SuccessRetentionGTM strategyBusiness Development

Head of Customer Success + Retention

Promoted

Jan 2021Aug 2022 · 1 yr 7 mos

  • hackajob is reimagining how top companies hire technical talent by making the process fairer, faster and based on skills rather than backgrounds.
  • Our custom-built code analysing tool allows us to look at an applicant's previous projects, and how they perform in our coding challenges, to understand their overall coding competency. Companies are then algorithmically matched, using AI, with applicants based on skills, not CVs. As a result, our average ‘time to hire’ is 16 days - one of the fastest in the space.
  • Almost 1000 companies such as Argos, Capital One and Apple have found success through the hackajob platform by reducing the time to hire, engaging with candidates and most importantly, removing the bias from the recruitment process and hiring based on technical ability
Customer SuccessRetentionAI modelsRecruitment Strategy

Manager of CS/AM

Promoted

Sep 2018Jan 2021 · 2 yrs 4 mos

CS/AM Manager

Mar 2017Sep 2018 · 1 yr 6 mos

Partnership leaders

Member

Oct 2023Apr 2024 · 6 mos · Remote

Salt

Passionate about placing Data experts in World Leading Tech Companies

May 2015Mar 2017 · 1 yr 10 mos · London Area, United Kingdom

  • Salt (and our APAC operation “Sodium”) is a specialist digital recruiter that represents everything that is innovative and emerging in the digital world. Be it ecommerce & customer insight, digital marketing, online advertising, web technologies or cloud, we truly understand the challenges and opportunities of digital.
  • We build digital teams that enable clients to achieve their digital transformation or create cutting edge digital products & services – and being the largest digital recruiter we can help with everything from a single key hire to a global recruitment campaign.
  • We cover technical, marketing, creative and sales positions across retained, perm and contract. In 2013 we successfully placed with over 200 clients including Brands focused on attracting, converting, retaining and measuring customers, as well as Agencies, Vendors, System Integrators and Consultancies that sell or implement digital solutions.
  • With headquarters in London and our APAC operation (Sodium) in Sydney we have extensive international networks with over 60 consultants that have successfully completed thousands of searches in over 30 countries including Germany, Sweden, Singapore, US, South Korea, Malaysia and UAE.
  • Our consultants are industry experts that know their markets intimately; are passionate about delivery; and always exceed on client expectations.
  • Check us out: www.welovedigitaltransformation.com
  • Interested in finding out about our diversity initiatives check out: www.welovediversity.com
  • Want to hear more about APAC check out: www.welovesodium.com

Finlay james

Executive Search Consultant

Jan 2014May 2015 · 1 yr 4 mos · Manchester, London, United Kingdom

  • I role was 360 focused dealing with providing the best service for my clients and sourcing of high calibre candidates within the technology technical & sales environment.
  • We are genuine specialists, having placed thousands of sales people into software sales, ICT Sales, IT Services and Digital Sales roles with some of the hottest tech companies in the world.
  • Typical outcomes:
  • We headhunt unique technical & sales talent which boosts the performance of sales teams
  • We introduce our candidates to hot sales roles, improving sales careers and P60 earnings
  • We save our candidates and clients time by managing the full process on their behalf
  • We have a great team of experienced IT Sales recruiters and it is growing. If you have experience dealing with hot IT companies and headhunting top IT sales talent, please get in touch.
  • Specialities: IT Sales Recruitment, Recruitment Strategy, Recruitment Process, Sales performance, employee engagement, Software Sales Recruitment, ICT Sales Recruitment, Telecommunications Sales Recruitment, IT Services Sales Recruitment, Digital Sales recruitment, International Sales Recruitment, Executive Search, Headhunting, Contingent Recruitment, Retained Search, Pre Sales Recruitment, Marketing Recruitment, Inside Sales Recruitment.

Linea resourcing

Specialist Contract Associate Consultant

Oct 2012Dec 2013 · 1 yr 2 mos · Greater Cardiff Area

  • My role included sourcing of possible candidates. Identifying skills to match appropriately with vacancies. Dealing with general queries relating to contracts, pay, logistics etc.
  • I worked within the contract division at Linea Resourcing specialising in:
  • · Mechanical Engineering
  • · Test Engineering
  • · Stress Engineering
  • · Design Engineering
  • · Maintenance Engineering

Sainsbury's

Supervisor

Apr 2007Aug 2010 · 3 yrs 4 mos · Chippenham

  • Sales assistant in shop
  • Stock taking
  • Dealing with customer enquiries
  • Helping train new staff
  • Supervising the tills
  • Taking money and counting it at the end of the work day

Education

The Manchester Metropolitan University

BA (Hons) Business Management — Business/Managerial Economics

Jan 2009Jan 2012

Sheldon School

A - Levels

Jan 2006Jan 2008

Stackforce found 100+ more professionals with Customer Success & Strategic Thinking

Explore similar profiles based on matching skills and experience