Apr 2024 – Oct 2024 · 6 mos

• ➢ Execute growth and retention strategies with $6M+ ARR enterprise book of business
• ➢ Orchestrate high value activities with key accounts in logistics, communication, and finance
• ➢ Ensure solution interlock between flexible cloud SaaS solutions and strategic data problems traditionally solved with on-prem monolith applications.

Feb 2022 – Apr 2024 · 2 yrs 2 mos

• ➢ Grew North America CSM team size by 200% in 2022 to support company growth by creating team-driven collaboration forums and establishing centralized operating procedures
• ➢ Implemented a CS-focused CRM (Catalyst) to minimize manual tasks and raise awareness of key CS risk or expansion indicators
• ➢ Developed a database of customer use cases to measure long-term success and drive utilization playbooks

Apr 2021 – Mar 2022 · 11 mos

• ➢ Established champions with 12+ Key Account technology groups through a "shared success" model
• ➢ Identified pain and develop solutions to achieve <20% churn rate in high-churn emerging tech space
• ➢ Organized and executed high-value Business Reviews to achieve aggressive retention targets
• ➢ Presented at major industry conferences on behalf of company & alongside partner Key Account customers

Oct 2018 – Apr 2021 · 2 yrs 6 mos · Eden Prairie, MN

• ➢ Integrate deep additive expertise into growing additive capabilities at major Stratasys customers
• ➢ Manage & disseminate technology-agnostic Design for Additive Manufacturing skills to a growing workforce
• ➢ Advise on organizational deployment around value-add additive manufacturing

Apr 2017 – Oct 2018 · 1 yr 6 mos · Eden Prairie, MN

• ➢ Validate additive solutions for potential additive users through benchmark delivery
• ➢ Create prototypes and fully functional parts with superior quality at reduced rates compared to traditional manufacturing
• ➢ Demonstrate the elimination of weight and other constraints through viable production of optimized part geometry
• ➢ Evaluate technical and business needs of potential additive users to recommend scalable additive solutions
• ➢ Maintain support for distribution partners for a user-optimal, flexible AM supply chain

Jul 2016 – Apr 2017 · 9 mos · Greater Minneapolis-St. Paul Area

• As a member of the Client Solutions Consultancy within the SGK pre-media organization, I serve as the adhesive between the greater company and its portfolio of clients. I initiate meaningful contact to ensure project completion, as well as identify and eliminate non-value-add processes within clients' processes to maximize the value of their engagement with SGK. By expanding clients' abilities beyond the traditional printing processes into digitalized marketing, product life cycle management, and smart labelling, the Client Solutions team is creating huge returns on investment for the impressive SGK client portfolio.

May 2015 – Sep 2015 · 4 mos · Plymouth, MN

• ➢ Assist rapidly expanding company in process and personnel engineering.
• ➢ Identified manufacturing process bottlenecks, planned work station changes to promote efficiency, carried out changes.
• ➢ Learned about and contributed to multi-axis CNC machining and injection mold manufacturing processes; updated work instructions

May 2015 – Jul 2015 · 2 mos · Greater Minneapolis-St. Paul Area

• ➢ Drafted proposal and product design contract for new product line - Shedtek
• ➢ Used Solidworks to design for manufacturing: prototyping (3D printing) and production (injection molding)
• ➢ Scheduled and held several design review meetings to alter designs to fit client needs
• ➢ Consulted and coached clients through first injection molding production run
• http://www.amazon.com/ShedTek-Professional-Pet-Hair-Remover/product-reviews/B012Y7TKE8/ref=cm_cr_pr_viewpnt_rgt?ie=UTF8&filterBy=addTwoStar&showViewpoints=0&reviewerType=all_reviews&filterByStar=critical&pageNumber=1

Jan 2015 – Present · 11 yrs 4 mos · Greater Minneapolis-St. Paul Area

• ➢ Perform curriculum development and redesign based on a continuously improving technology
• ➢ Conduct interactive lectures, engage students individually, and monitor learning progress
• ➢ Expand class reach by initiating partnerships with other departments (Walter Library and Digital Fabrication Lab, etc.)
• ➢ Collaborate with co-instructors and manage a team of Teaching Assistants and Lab Assistants
• ➢ Develop and executing grading rubrics
• ➢ Manage access to class assets including office hours and 3D printers

Mar 2014 – Oct 2014 · 7 mos

• ➢ Investigate selling points of recently disclosed research and assemble marketing materials.
• ➢ Become familiar with intellectual property procedures and tech transfer cash flow.
• ➢ Upkeep marketing website and IP project status in a fast-paced business environment.

May 2013 – Sep 2013 · 4 mos · University of Minnesota

• The Projects Department within UMN Parking and Transportation Services initiates and oversees completion of innovative parking and traffic-control systems.
• Responsibilities: Assist office by conducting traffic counts, data analysis, report synthesis, and project management.