Jun 2024 – Feb 2025 · 8 mos · Nashville, TN · On-site

• Consistently exceeded leasing goals and contributed to high occupancy rates
• Accurately processed resident applications and completed underwriting
• Resolved resident concerns promptly and professionally, ensuring high levels of tenant satisfaction and retention
• Ensured all show units were consistently staged, clean, and presentation-ready to align with brand standards
• Facilitated seamless move-ins by coordinating logistics, completing paperwork, and providing new residents with welcoming experiences

Nov 2023 – Apr 2024 · 5 mos · Nashville, TN · Hybrid

• Managed factoring services for fleet clients, acting as the primary point of contact for financial solutions and support
• Built and maintained strong client relationships to drive retention and customer satisfaction
• Leveraged Salesforce to manage pipeline activities and monitor client accounts with precision and efficiency
• Delivered consistent service excellence through tailored financial product education and responsive client communication

Jun 2023 – Nov 2023 · 5 mos · Nashville, TN · Hybrid

• Prospected potential clients daily using Salesforce and Power BI to support data-driven outreach and pipeline growth
• Created and managed a personal book of clients, nurturing leads and identifying upsell opportunities
• Communicated RTS’s value proposition to prospects, consistently converting leads into qualified opportunities
• Handled daily tasks while maintaining timely, professional client communication across email, phone, and Microsoft Teams
• Collaborated across departments to ensure seamless handoffs and accurate documentation of sales activities

Jun 2022 – Jul 2022 · 1 mo · Remote

• Utilized Salesforce and PureCloud to screen clients daily to gain information about needs and potential sales opportunities
• Transferred clients to sales agents to continue the sales process and achieve sales goals
• Created and completed tasks in Salesforce including responding to calls, texts and voicemails inquiring about specific products and offers
• Used Microsoft Teams, Zoom, and Slack to communicate with other interns, sales agents, screeners, and supervisors
• Assigned a learning project to define and provide examples of claims for a variety of insurance types for future interns learning process

May 2022 – May 2023 · 1 yr · Manhattan, KS · On-site

• Delivered high-quality service in a fast-paced environment, efficiently preparing and serving a wide
• range of cocktails and beverages
• Memorized drink recipes and customized orders to match guest preferences, dietary
• restrictions, and allergy considerations
• Managed bar opening and closing duties, including inventory checks, and restocking
• Communicated daily specials and promotions to guests to enhance sales and customer experience
• Operated POS systems to input orders, process transactions, and issue receipts with speed and
• accuracy
• Maintained a clean and organized bar area in accordance with health and safety standards
• Collaborated closely with team members to ensure seamless service and positive guest interactions
• Handled manual cash transactions and calculated change without software assistance, ensuring
• accuracy and accountability

Oct 2021 – Mar 2022 · 5 mos · Manhattan, KS · On-site

• Connected with donors and alumni to obtain donations for scholarships and college funds
• Maintained the database for alumni and donor’s and updated necessary information

Jun 2021 – Sep 2021 · 3 mos · On-site

• Delivered excellent customer service in a fast-paced, high-volume restaurant environment while managing multiple tables, including large groups
• Memorized full food, beer, and wine menus, along with rotating daily specials, to provide informed recommendations to guests
• Trained and mentored two new team members, ensuring they mastered server responsibilities, including opening and closing duties
• Accurately entered and tracked customer orders using POS software, ensuring timely and precise service
• Attentively recorded and remembered guest preferences and allergy considerations to enhance personalized service
• Promoted food and drink specials effectively to boost upsell opportunities and customer satisfaction

Jan 2019 – Mar 2019 · 2 mos · Olathe, Kansas, United States · On-site

• Demonstrated attention to detail while following project instructions for building various products
• Used Inventor and SolidWorks to construct a 3D model of a cover for a pump