sonu sajan — Associate Consultant
Accomplished and seasoned professional with over 14 years of specialized experience in quality and speech analytics within the financial sector. Proficient in comprehensive complaints and quality analysis. Eager to leverage my expertise in data-driven decision-making and process optimization to drive significant improvements in customer satisfaction and operational efficiency in a dynamic and innovative organization.
Stackforce AI infers this person is a seasoned professional in Fintech with a focus on quality and speech analytics.
Location: Hyderabad, Telangana, India
Experience: 14 yrs 10 mos
Skills
- Speech Analytics
- Sql
- Quality Assurance
- Data Analytics
- Customer Service
- Problem Solving
- Claims Processing
- Provider Relations
Career Highlights
- 14 years of experience in quality and speech analytics.
- Expertise in data-driven decision-making and process optimization.
- Proficient in enhancing customer satisfaction and operational efficiency.
Work Experience
Synchrony
Analyst - AML | Transaction Monitoring (11 mos)
Speech Analytics Developer (3 yrs)
Senior Quality Analyst (4 yrs 10 mos)
Senior Associate (1 yr 10 mos)
Wipro BPS
Senior Associate (4 yrs 2 mos)
Education
MBA at Manipal University Jaipur
Bachelor of Business Administration - BBA at The ICFAI University, Tripura
HSC at T.N.B. College, Bhagalpur
