Venkateshwaran Mahendran

Operations Associate

Chennai, Tamil Nadu, India19 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

17+ years in operations and client relationship management.
Expert in project management and process improvement.
Proven track record in leading cross-functional teams.

Stackforce AI infers this person is a SaaS operations leader with extensive experience in product analytics and process optimization.

Contact

Skills

Core Skills

Project ManagementData Analysis

Other Skills

Product OperationsStakeholder ManagementTeam LeadershipAIWorkflow AutomationReportingKPI AnalysisCustomer Impact MeasurementCOPCISO StandardsOperational Risk ManagementPerformance ManagementBPOWorkforce ManagementTransition Management

About

# COPC & Six Sigma GB certified professional with overall 17+ years of experience in Client relationship Management, Operations management, Vendor Management, Customer Experience Management, Risk Management, Business process improvement, Business continuity planning & Project management. # An effective leader with distinguished capabilities in Delivering results with highest standards, Hire & work towards employee development, Take ownership & Do the right for business, Earn trust of others and collaborate with cross-functional and multi-cultured teams to accomplish successful operation across the units. # Recognized for assessing operational needs & develop solutions to save cost, improve process efficiency, win new business, defining KPI & operating procedures, contract management, capacity management & hand holding of business partners & key stakeholders.

Experience

Chargebee

5 roles

Senior Manager | Global Product Operations & Analytics

Feb 2025 – Present · 1 yr 1 mo

Product Operations:
Manage and optimize tools/workflows across Product, Engineering, and Support to drive alignment and clarity.
Handle procurement requests for tooling, data platforms, and operational needs, ensuring timely approvals and budget alignment.
Act as a strategic partner with functional leaders on project management, quarterly planning, budgeting, cost optimization, and operational efficiency.
Drive AI-led initiatives to automate workflows, enhance reporting, and improve decision-making.
Analytics & Insights:
Define, track, and analyze product KPIs to measure adoption, engagement, and customer impact.
Lead deep-dive analyses to identify product opportunities, performance gaps, and customer pain points.
Develop and automate dashboards and reporting for product and engineering leadership.
Partner with Product Managers to validate hypotheses with data-driven insights for prioritization.
Own experimentation frameworks (A/B testing, feature impact analyses) to guide strategy.
Stakeholder Management:
Collaborate with Engineering, Design, Marketing, Sales, and Support to align priorities and execution plans.
Present regular updates to senior leadership on product performance and operational health.
Serve as the operational point of contact, ensuring clarity and accountability across teams.
Team Leadership & Strategy:
Lead and mentor the product operations and analytics team, fostering a high-performance culture.
Establish best practices for data governance, product instrumentation, and experimentation.
Contribute to strategic planning, aligning operational execution with business and product goals.