Kamal Mishra

Associate Consultant

Delhi, India19 yrs experience

Most Likely To SwitchAI Enabled

Key Highlights

Proven track record in driving operational efficiency.
Expertise in mortgage underwriting and customer relations.
Strong leadership skills with team management experience.

Stackforce AI infers this person is a Fintech professional with strong analytical and operational management skills.

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Skills

Core Skills

Data AnalyticsOperations ManagementMortgage UnderwritingTeam Management

Other Skills

Microsoft Power BICustomer Relations & Client ServicingPrompt EngineeringAI TOOLSCustomer SupportStrategyCross-team CollaborationStakeholder EngagementLeadershipBusiness Process Analysis

Experience

Barclays

Senior Analyst

Dec 2016 – Present · 9 yrs 3 mos · Greater Delhi Area

Microsoft Power BICustomer Relations & Client ServicingData AnalyticsOperations Management

Barclays bank

Mortgage Analyst

Dec 2016 – Present · 9 yrs 3 mos

Assisted intermediaries with provisioning, policy-related queries. Underwrote mortgage applications, sanctioning disbursements. Spearheaded efficiency improvements across team and community metrics. Trained batches for process.

Microsoft Power BIMortgage UnderwritingOperations Management

Nutrient bio-agro tech pvt. ltd.

Manager Operations Administration

Nov 2011 – Dec 2013 · 2 yrs 1 mo

Managed organizational admin, marketing, logistics. Coordinated EXIM processes with CHA and supported sales initiatives. Led PR campaigns & implemented cost control strategies.

Encore capital group

Collections Manager

Sep 2009 – May 2010 · 8 mos

Managed teams to optimize portfolio performance and achieve collection targets. Providing training & credit collection settlement processes.

Convergys india services pvt. ltd.

Team Lead

Oct 2006 – Sep 2009 · 2 yrs 11 mos

Tech Support Officer. Delivered process training, mentoring, and operational support for team success. Participated in client conferences to ensure process alignment and strategic goals.

Microsoft Power BITeam Management

Wipro bpo

Senior Technical Support Specialist

Dec 2004 – Aug 2006 · 1 yr 8 mos

Senior Technical Support / Customer Relations Officer – AOL UK Broadband. Mentored new hires and acted as a floor coach for process enhancements.

Indian palace, dana hotel

Head of Food Services

Oct 2001 – Feb 2004 · 2 yrs 4 mos

Managed restaurant operations and VIP/VVIP banquets, enhancing customer satisfaction. Liaised with stakeholders to forecast operations and oversee budgeting trends.