Ayush Gupta

Operations Associate

Delhi, India10 yrs 8 mos experience
Most Likely To Switch

Key Highlights

  • Proven track record in driving results in retail banking.
  • Expertise in team management and customer satisfaction.
  • Strong background in business development and sales.
Stackforce AI infers this person is a Retail Banking and Business Development expert with strong operational leadership.

Contact

Skills

Core Skills

Retail BankingTeam ManagementSales ManagementProject ManagementBusiness Development

Other Skills

Driving ResultsCustomer Satisfaction (CSAT)Customer Relationship Management (CRM)Team PerformanceCustomer SatisfactionProcess ExcellenceComplaint ManagementCustomer ServiceBusiness Process Outsourcing (BPO)Performance ReviewsAttritionCustomer ExperienceBanking OperationsCategory ManagementNegotiation

About

Currently leading Retail Banking Operations at Barclays, where I focus on building strong teams, improving processes, and delivering consistent results. My journey across banking, marketing, and business development has given me a practical understanding of how businesses operate, grow, and scale from strategy to execution and people management. Alongside my corporate role, I actively work on entrepreneurial and innovation-focused projects, constantly exploring ideas that can solve real problems and create meaningful impact. I’m driven by curiosity, customer-centric thinking, and a strong belief in building sustainable business models. I enjoy turning ideas into structured, high-impact ventures through disciplined execution, data-driven decisions, and a long-term mindset. Always open to meaningful conversations, collaborations, and opportunities to create lasting value.

Experience

Barclays

Team Manager Fraud Investigation and Retail Banking

Apr 2023Present · 2 yrs 11 mos · Noida, Uttar Pradesh, India · On-site

Driving ResultsCustomer Satisfaction (CSAT)Retail BankingCustomer Relationship Management (CRM)Team PerformanceCustomer Satisfaction+9

Testbook

Inside Sales Team Lead

Jul 2022Apr 2023 · 9 mos · Noida, Uttar Pradesh, India

Driving ResultsCustomer Satisfaction (CSAT)Category ManagementNegotiationProject ManagementCustomer Relationship Management (CRM)+9

Unacademy

Sales Manager

Feb 2022Jun 2022 · 4 mos · Bengaluru, Karnataka, India

Driving ResultsCustomer Satisfaction (CSAT)NegotiationProject ManagementCustomer Relationship Management (CRM)Team Performance+6

Gradeup (gradestack learning pvt ltd)

2 roles

Inside Sales Team Lead

Promoted

May 2021Feb 2022 · 9 mos

Driving ResultsCustomer Satisfaction (CSAT)NegotiationProject ManagementTeam PerformanceTeam Management+6

Senior Business Development Executive

Sep 2020May 2021 · 8 mos

Driving ResultsCustomer Satisfaction (CSAT)NegotiationCustomer SatisfactionCustomer ServiceBusiness Development

Nath trade link

Business Partner

Jan 2017May 2020 · 3 yrs 4 mos

Driving ResultsCustomer Satisfaction (CSAT)NegotiationCustomer SatisfactionCustomer ServiceBusiness Development

Vsh & associates

Articled Assistant

Jan 2015Dec 2016 · 1 yr 11 mos · Delhi, India

Education

Mahatma Jyotiba Phule (MJP) Rohilkhand University

The Institute of Chartered Accountants of India

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